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We have been using LimeSpot for several years across multiple stores and have been very happy with the impact on our conversion rates and revenue.
We recently migrated our stores from BigCommerce to Shopify, and the LimeSpot team did an excellent job transferring our personalization history and store data with minimal disruption. The support team has always been responsive and helpful.
Highly recommended!
IT IS A SCAM!!! ALL ABOVE THEIR RESPONSE IS A LIE!
- NEVER received any emails from this company
- refund offered of $25 when charge $455
- no sales generated using their features
- online sales revenue nothing to do with their charges and app features.
-invoices does not have any basic payments breackdowns.
They overcharge and their invoice charges does not have any breakdown with associated orders. Customer service are not responding clear to basic questions. They charge us more then $500 a month without explanation + overcharge for monthly subscription.
We had to dispute all unauthorized charges by this scam app.
More your store make monthly sales, they will charge you more. Any order was not completed using their app tracking.
There are same apps that charge $4.99 monthly flat fee for the same features.
We’re sorry for the confusion.
LimeSpot has been serving your store on a grandfathered Pay as You Grow plan for years, which is based on the LimeSpot-driven revenues. The LimeSpot analytics dashboard shows $20,396 driven revenue since January 2026, which maps to ~$500 charges (2.5% * $20k). LimeSpot dashboard also shows the granular order information for the driven revenue.
You downgraded your plan mid June 2026, to Turbo, which does not include the full analytics features, therefore you were not able to see the order numbers after switching.
Our team offered you a generous refund for the last billing period as a sign of goodwill, and also provided you with snapshots from the analytics, but unfortunately our emails were never viewed from your side and we did not receive your response.
As a long-time customer, we appreciate your business and want to make sure this is resolved properly. Please check your mailbox for the emails that were sent to you on June 26-27 and reply accordingly. We look forward to working with you to make this right.
thoroughly unimpressed with the ease of use of this app, the poor customers service and exorbitent pricing. i have no idea how they take credit for their sales. they seem to take credit for selling things which have nothing to do with them but claim it as their app did the work. new themes have the fundamentals built in.
LimeSpot has been nothing short of exceptional. From day one, Majid and his team have delivered a level of customer service that’s honestly rare in this space—responsive, proactive, and just genuinely helpful.
They took care of the setup, made sure everything was dialed in, and didn’t miss a beat. What stood out most was how they made the tech feel simple, and the support feel personal. But here’s the real kicker—the results. Absolute game-changer. Way beyond what I expected. Conversions are up, engagement is up, and I can confidently say LimeSpot is one of the smartest decisions we’ve made for our store.
If you're on the fence, don't be. The app works, the support is world-class, and the ROI speaks for itself.
Installing LimeSpot was quick and easy. The onboarding process was intuitive, and it was easy to get everything up and running. The app began suggesting relevant product recommendations right away, which was great to see! What really stood out, though, was the support team—they were incredibly responsive and helpful whenever I had a question. Overall, it’s a great tool for boosting engagement and sales.
WORST APP EVER. Almost criminal how bad it is. The product is terrible, super long load times. We asked for custom work which was included in the plan. The customer service and response time was terrible. I wrote a negative review to get customer service to respond. The company responded and refused to do the custom work until I removed my 1 star review at the request of the CEO. I removed my review and they did the work but the load times were still garbage. We never really got the app live and they charged us $10,000 for one month. BEWARE BEWARE BEWARE. This company manipulates reviews and is terrible. I've never been more excited to uninstall an app. BYEEEE
We’re sorry your experience didn’t meet expectations and value all feedback. Let’s address some inaccuracies:
- Your claim of “super long load times” doesn’t align with our sub-100ms response times in your target market (US), which we shared with your developer via email while we were troubleshooting their individual workstation issue.
- Your claim that custom work was included is inaccurate — You signed up on a self-serve plan and did not provide us with your requirement when we asked. You only shared your actual request after leaving us a preemptive 1* review.
- Your claim the app “never went live” overlooks the few weeks it was live on your website driving over $30k in additional revenue (stats available).
- Your claim we charged $10k is materially false; no such charge happened.
You admitted using a negative review “to get customer service to respond” — a tactic to pressure us. We supported you regardless. Our goal is to provide value, not play review games.
We wish you the best.
We have a vintage theme, so set up took a while for us as it wasn't straightforward but Will was very good at communicating & getting things sorted out. He helped make all the necessary changes to get it styled nicely- it looks great on our website and fits in really well. Looking forward to getting some good results in the next few weeks - the app has comprehensive analytics for measuring. Highly recommend
We have been using Limespot for a few years now and recently needed some algorithm adjustments for specific products. The customer support is impeccable. Will was particularly outstanding—he listened carefully to our feedback and remained persistent, ensuring every last detail was perfect. Can’t recommend them more!
BE VERY CAREFUL. This app is a scam. It's three times more expensive than Shopify's own plan, they don't provide a proportional increase to the charges they apply, they don't warn about extra charges, and the customer service is either terrible or non-existent. Ultimately, the worst decision I made with an app is downloading this.
We're sorry you feel this way about your experience with LimeSpot. We have refunded the charges you didn't expect.
Our pricing is clearly laid out on our website at www.limespot.com/pricing, in our documentation at support.limespot.com/en/articles/5716048-how-does-limespot-s-pricing-work, and in our app when you install it and are asked to select a plan.
It is worth noting for other merchants reading this review that during the period referenced, LimeSpot accounted for more than 25% of this store's total revenue.
I am a small business and wanted to improve my sales, so I opted to use LimeSpot. I had a few things I didn’t quite understand when I was setting LimeSpot up for my store. Reymond was there to help me with all my issues and now I have it successfully installed and working. I am very happy with the great support I have received.
We are sincerely grateful for your amazing review of our app. Your feedback means the world to us (and to Reymond!). :)
