LimeSpot Personalizer

I'm so impressed with their customer service response! Any time I need some help they are right on it!

The service given by Michael when we asked about formatting the Personalizer boxes was excellent. He also gave us links to guides to help us in the future with configuring other aspects of the app.

Our Silk products website is a little unusual in that we have a trade and retail section with two different price bands for the same product with the trade price only visible after login with a trade account, and we hope Personalizer will boost the retail side of our business, since it can't yet be applied to both.

Its a great start!

Great little app. Easy to install. High ROI.

Always excellent customer service. I had wrote to support about a short downtime & was replied back to by Reymond no more than 15 minutes later on a Sunday. Awesome

This app is all you need to increase your aov and the customer support is as fast as light speed when it comes to helping you with any thing on the app! Thank's a lot!

This a great and very useful app for any online store. It shows much needed information of products that most customers don't even know we offer. It is a great way to promote certain product types, brands, styles. Real easy to use and any questions you have, the support team is quick to answer and are very helpful. Would recommend this app to anyone looking to show more variety of the products they offer on your website.

Very nicely run app. Easy to install and is a very nice additional feature to the website.

App does not function correctly.
We have on ongoing connectivity issue which stops us being able to configure the app to use on the site. The limespot support team are unable to advise or solve the issue after many weeks. We will be removing the app and looking for apps which do not have any many bugs . .

Fantastic customer/technical support and an incredible platform for increasing sales.

Extremely Disappointing Experience with Limespot Personalizer

Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services.

Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for.

Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations.

Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver.

Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience.

Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did.

In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.