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UPDATE 3: Frederick has been amazing helping with customizations with our new theme. He's really gone above and beyond to make sure the Look and feel of the app matches our site redesign. Continue to highly recommend this app! UPDATE 2: Another winning customer support experience today. I needed a slight tweak to a standard upsell feature we use in the cart. I reached out to the support team, got a quick response from Ryanna, and the change was made and live on the site in a matter of minutes. An additional "permanent fix" script was implemented by the tech team within a couple of days, and I couldn't be happier with the result! If only all app developers were this responsive! UPDATE: Customer service continues to be stellar. Solution oriented, willingness to accommodate special circumstances and Leo went out of his way today to customize something I couldn't figure out on my own. Highly recommended! ----- Unbelievable customer service + unparalleled customization of upsell/cross-sell settings has made Limespot one of our most important apps. Our jewelry pieces usually have coordinating pieces (necklace with matching earrings and bracelet) and with all of the "big-data" automation options out there, we were still not getting the result we wanted. Limespot allows us to put a "complete the look" section on every product page with the matching pieces front and center. It does take some time to manually go through and match these pieces, but not as much as the other options we had explored prior to deciding to go with Limespot. The effort is worth it for us and we are already seeing great results. In addition to manually matching coordinating pieces, we have taken advantage of Limespot's technology to auto-populate bestseller and other similar categories. I can't say enough about how pleased I am to have found a recommendation engine that gives us the best of both worlds - the ease of automated suggestions and the ability to control individual suggestions that we prefer to be making. On top of this, the support team has helped us with visual customizations making it work well and look good in our store. Love it!
I was tired of reading through reviews of people who’ve just installed an app, promising to come back & let everyone know if they saw results. They never seem to come back and update, so I waited a bit on this one.
Here’s my experience:
(1) Personalizer was effortless to install.
(2) Extremely efficient straight out of the box. Truly. The app does a fantastic job with recommendations even if you never touch the settings.
(3) Recommendations work even better with some customization...although there is a slight learning curve to making custom adjustments. Worth taking the time to figure it out if you have specific product sets.
(4) It works...and I’m not just trusting the in-app analytics. I’ve been selling (basically) the same product lines for 9+ years. I’ve learned what my typical orders look like. I can definitely see a difference in the variety of products purchased in each order.
(5) Customer service is great, they respond in a reasonable time frame and are very eager to help in any way they can.
Most of us have shopped on Amazon...how many times have you been reading a product description and been sucked in by the row of “similar “ products? I know I have. This app works in a similar way.
Personalizer does a great job, this one’s a keeper!
A great app having no issues at all and supported by a great tech team.
Must recommend.
Thank you!!
Great App. Unique solution and very easy to install. I particularly liked the plug-n-play integration into my existing store design, full-page personalization and excellent related product recommendations. I was able to offer my online shoppers a personalized shopping experience within minutes. I highly recommend it.
I received an outstanding customer service from Frederick today. My issue was resolved within 30 minutes. He went above and beyond making some minor changes to match the store's theme. Great job, thank you! - MerryBath.com
It is our pleasure to help you! Your store is looking great now. Thank you for your positive experience!
Great App and very good customer service!
Nice looking features on this app. Add a lot the site appearance, works very quickly.
Ask Michelle for support, and she answered faster than I do, was helpful.
This app is fantastic. Not only does it do exactly what I need it to, but the support staff is great. Months after installing the app I changed themes and the support staff reinstalled the app, and helped remove a piece of the new theme that I didn't need because their app did a better job doing.
Update 6-27-18 The support continues to amaze. Needed an install on a new theme and they set it up perfect.
I've just setup the app, so waiting to see how it performed. Setup was super easy and the support team was great. They made all the changes I requested really quickly and the app looks great in my shop.
great app and amazing technology. Easy to set up, amazing service and helpful insights. The shop looks very professional and we get the best recommendations to our shoppers!