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App does not work and the support team does not reply to emails. I have been trying to contact them for 5 days and received nothing but radio silence.
We used this App. But now, "This page doesn't exist" appears when I try to access this App at Shopify.
What is happening?
Hey,
Im so sorry to hear that. We are looking into this problem now, but we are not able to reproduce ourselves. Could you please check if you are able to open app now?
Thanks
App limits aren't working and I have tried to reach out to the developer with no response. Would love to get something worked out so I can solve these issues and change the bad rating.
Hi,
sorry to hear it doesn't work for you. I can see that we replied to your email Jul 25th. We'll be reaching out to you again to have your problem fixed.
Worked for a while but when it stopped working there where no response from support and i uninstalled a few other apps and it suddenly start work again but still no support.
We're really sorry that the app didn't work well for you. We aware that some other apps might cause the problem and we work on fixing it.
Unfortunately, we were not able to reply in timely manner because of the holiday season, but when we replied back on Dec 29, we got an autoreply from your email, that you were on holidays as well. We also tried getting in touch with you in January, but never heard back from you.
If you still want to use our app, we'll be happy to assist you!
I was unable to get a response from the developer to assist with the install, something THEY required for the version I was trying to install on my store. I wrote on a Thursday, again on Friday. No response by Monday afternoon. I removed it and moved on.
Hey! sorry to hear that you had bad experience with our app.
I do see request from Friday and yesterday and Im about to send your reply.
Sorry for inconvenience, usually we reply in 2 business days
Would have been a great app to use if the support would respond when they're asked a question. The only reason I'm upset and leaving a bad review is because they have an auto-responder that takes my email address to continue my conversation with support, but after I gave my email, I sat for an extended period of time with no response.... I felt ripped off after giving my email address. Terrible.
I'm really sorry to hear about your experience. Our bot suggests your to provide email to better assist you, if we are not only and ready to reply right away.
We tried following up in about an hour, but we were not able to hear back from you neither in chat nor from provided email address. We can assure you that we don't use emails to spam our customers.
We're happy to help you with our app and hope that you'll like it!