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We hadn’t come across Lipscore before they reached out, but I’m so glad they did! Since switching to their platform, our response rate and review conversions have significantly increased.
Our experience with Lipscore has been overwhelmingly positive. The migration from our previous review platform was smooth and straightforward. The dashboard is user-friendly, and their team is incredibly helpful whenever we need support.
Would recommened to any company looking to increase reviews
We have had a really positive experience with Lipscore since migrating over from another reviews platform. Big wins include owning our own reviews, our response rate has shot up, sharing reviews across multiple Shopify stores and all their other features. A competitively priced package and an above-and-beyond service from everyone in their team. Very much recommend to anyone hoping to get more out of their customer reviews.
I know the value of customer reviews and testimonials and have struggled to secure them over the 10 years I have been in business.
I hadn't heard of Lipscore when they called me, but I knew that I had nothing to lose by taking the plunge! The implementations was straight forward and painless.
And wow....I have had more reviews in the 2 months since go-live than I have had in 10 years!
The tools is easy to use and easy for customers to navigate!
We were recommended Lipscore by another company, and from the moment we got in touch, everything was smooth sailing. The benefits of switching to the platform were immediately clear, and the team was incredibly helpful in getting us set up. The onboarding process was seamless.
Having all our reviews directly on our site, rather than on an external platform, has strengthened our customer focused approach and made us more transparent. As a subscription-based company, the system integrates perfectly with our model.
We have recently migrated over from an alternative provider and we are really happy with the look of Lipscore on our website and the reviews that are coming in. It's early days but looks really promising.
Very easy to use, install and manage. Everything ran quickly and smoothly and the team were with us every step of the way. Conversion rate has increased on site (more than doubled). Would definitely recommend.
I have this on four of our sites. It literally generates 4x+ the reviews that we get on Trustpilot, Trusted Site, and Judge.me, all of which we still use as well. Good ROI.
UPDATE TO THIS: Since having some issues with how the star rating system was being perceived by our customer base, Lipscore has worked with us to provide great customer service. They've added a feature for our invites to get clients to confirm their ratings as to not have as many low star ratings done as a mistake thinking they are good ratings.
Works, but can lead to false negative reviews if the customer does not read properly or understand the "Star" rating system (Sounds ridiculous I know, but it'll happen more than you think).
Their method does get a lot of reviews and stars in a quick amount of time. Gives you great feedback on your products and how they are enjoyed by your customer base. Very responsive staff to their customer's needs.
Been using lip score for a few months, conversion has almost doubled. Great app
We have been using Lipscore for a couple of months now. I must say that I was hugely impressed with the onboarding support and process. Josh explained the service well and I was impressed and intrigued by the results in his examples.... these targets have been surpassed in our experience
Angela was absolutely fantastic and thorough in her onboarding process... I couldn't speak more highly of her, absolute credit to the brand.
The actual system is easy to use and monitor and we have seen an increase in reviews from 1% to 37%.. its given us more opportunity to speak to customers and rectify any issues.
Overall It's been fantastic.