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Fantastic app. I own two stores - one of which I had a few teething problems with. Unfortunately I could not edit the review. However, the response from this company has been very good, they've been very helpful and have really helped me sort out my store. I wanted desperately to amend my original review but there's no edit button! I would rate the support for my issues very highly and recommend the app as the company have really tried hard to help me fix things and they have worked non-stop to get things fixed. If I can amend the other review I most certainly will as once they realised I was unhappy and struggling they could not have been more helpful. Good job!
Great customer service! I was having issues with my app sync and Kevin quickly jumped in to work on the issue. He not only helped me with my settings, he set up a WhatsApp for ongoing support. Thank you for the fantastic support.
Had an issue that I needed to contact support over, and Jessica managed to solve our issue within minutes. Since eBay stopped their own support, we've struggled to find a decent replacement, but Litcommerce has made selling on eBay much easier than other apps.
I have some requests to custom some features to match my business and I must say the guys at litcommerce truly go above and beyond the normal call of duty. They actually care about their clients' experiences with them. With a fantastic price, I can use this program to manage my inventory and effortlessly publish listings across various selling platforms (Etsy, eBay). I offer unique products, thus this is extremely vital.
The application and interface are simple to use and extremely clean. It has some flaws, but a very responsive development and customer service team takes care of them right away. For me, this is not a big deal when they can resolve it in manner time.
I look forward to working with LitCommerce in the future and would recommend them to anyone looking for a way to link multiple sales channels.
After searching other similar tools, I'm going to settle on LitCommerce. My store has 10,000 listings and I need a tool that "just works." As important as functionality is the support. During my trial period, I had instant full access to live chat. No leaving a message and waiting 12+ hours for a response. VERY impressive. During onboarding, all my questions and mistakes were answered and clarified. Looking forward to putting LitCommerce through it's paces.
When eBay discontinued their Shopify app in December 2022, those of us who used it were all charged with finding a new integration platform. After trying another popular app that left me sorely disappointed, I decided to try LitCommerce, and I am very pleased with my decision.
I am giving LitCommerce 5 stars because, while there *are* occasional issues (and the occasionally frustrating time difference between the US and Australia), they are *immediately* responsive when available (..time difference). They provide good and thorough help and even request - and implement! - suggestions that better the user experience, which is the real kicker for me. I really value the idea/feeling that they are a "partner", much more than with other apps I've used via Shopify.
Of note: I do not use LitCommerce with any other external sales platform, but if you're looking specifically for an eBay integration app, choose this one! You won't be sorry.
Excellent service and great product. Suitable for smaller businesses and larger. Highly recommended!
The support provided to me was excellent and it resolved my issue successfully. I would specifically want to name the support provider Ember.
Ember was absolutely stellar today! Even when the error was on my end, she was incredibly patient with me (literally hours of patience). I hope to work with her again soon!
I have been using the app for a time now the app preforms excellent. when I have question the help is always right there for support and quickly resolves the issue.