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We had tried other multichannel solutions on the Shopify App Store prior to LitCommerce and for one reason or another were forced to explore other options. Our experience with LitCommerce has been nothing but exceptional. The product itself is nearly perfect for our current needs. Pricing is fair when compared to the current market. Their support team is one of the best we have worked with (and we deal with a lot of support teams.) Feedback, feature requests, account inquiries - every contact has been treated above and beyond what one would expect from online support these days. The product is great, but in our opinion, the care and professionalism of the support team makes them the best option on the marketplace in our opinion. We encourage anyone branching out into the multichannel waters to give this product a test before looking elsewhere. A big thank you to Jean and the LitCommerce Team for such an exceptional experience.
One note: Amazon has employed a more restrictive approach to their API in recent years and 3rd party developers are required to go through a highly complicated and lengthy application process to receive customer address information for orders. LitCommerce is in the process of the application; however until it is complete, address information will come in as randomized strings for Amazon orders and will need to be obtained manually through your Amazon merchant account. It is our only current negative and is not a deal breaker for us but it would be unfair not to mention.
Harvey is a great customer support coordinator. Extremely prompt and quick to reply.
Must have app for eBay sellers. Easy listing creation and inventory sync. Customer service works hard to address any issues you may have.
Really easy to use. Support has been exelleant.
Very good application. It is very easy to integrate multiple sales channels. If you need help, they respond within minutes, not hours or days like others. Amazing
The support team (especially Rachel) have been very responsive to all my questions and issues. The tool does what it says on the tin and is saving us a lot of time.
FAST reply and support ,Good !!
This app has helped me sync my stores, I started on Etsy/Ebay and now use Shopify as my main store and sync everything from there.
Support on Litcommerce seems very good too from my early experiences.
absolutely a pleasure to work with. Restates the issue so both parties understand exactly the issue at hand and then helps to resolve immediately..Some of the best customer service i've ever received. Keep it up!
LitCommerce has been a lifesaver for connecting our sales channels across different stores. Their support team is great! They're courteous, patient and always make sure you understand everything.
It doesn't matter if you need help with a how-to, explore solutions or even request a new feature, they're always prompt to assist. They have always followed up all our inquiries to make sure everything is working perfectly. Honestly, their support is the best I've ever experienced. I can't recommend them enough!