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Great technical help with learning about listings with ebay via the messaging app . Would recommend
Hi,
We are so thrilled to hear your positive feedback about our app features and that you have recommended LitCommerce. Your kind words are exactly what keep us pushing more boundaries and innovating our product every day. We'll surely pass it along our team!
Yet, more that that, we promise you to keep up the service that led to your satisfaction and we will always strive for excellence in every possible way.
Once again, LitCommerce is grateful that you can share your thoughts and look forward to creating more pleasant experience together!
My recommendation would be for this app. The dashboard has been very thoughtfully designed and functions very efficiently. The live customer service is extremely impressive, providing immediate assistance and valuable advice. We are very pleased to have found this app and will be using it across a number of platforms.
I was looking for a replacement to the Shopify eBay app since it was being discontinued and decided to go with LitCommerce due to the good reviews. The support has been great during the entire transition process as I experienced a few issues. (Linking items, unknown eBay category, items not updating to eBay, inventory)
My Shopify store has about 80 items with variations but the same items that were already on eBay did not so LitCommerce was unable to link them. Ultimately I had to delete the items from eBay and then re import them via LitCommerce to get them linked which may not be an option for stores with a large amount of items however this is not the fault of LitCommerce. They do offer an All-In-One listing package where they will do all the listing of items for you if you do have a large amount.
Regardless, they stayed online for several hours across 2 days and fixed the issues on their end to ensure everything worked. Yes there are obviously some bugs but it not an easy process to integrate multiple systems as there are so many different scenarios and combinations. The fact that they are willing to fix any issues you have as soon as they can means they are committed to providing a great product and it will only get better as more users come on board and more issues are discovered and fixed.
The interface is simple and easy to use, you can request new features, support is excellent, price is on par with other apps
I have been searching for a platform that checked all the boxes for what seemed like forever. Most of the things I needed would cost upwards of $80 a month and I just couldn't afford that. Upon using this platform there was a bit of a learning curve but the customer assistance is immediate. Louisa spent hours with me helping me iron out all the details (and this was in the middle of the night for her with the time difference). Having fast and helpful customer service in this world is worth more than money, as its saving me hours of trial and error on my end.
Hi there,
Thank you so much for your kind words! We're so glad that you're enjoying LitCommerce, our pricing, and that you found our team member - Louisa so helpful through your experience with us!
We know that integrating two platforms can be a challenging task, so we're always happy to provide our customers with the support they need to get everything up and running smoothly. We're glad that Louisa was able to take the time to answer all of your questions and help you get the most out of LitCommerce.
We're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Louisa and the rest of the team.
Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.
Sincerely,
The LitCommerce Team
Works excellently, a little trouble setting up but it was to be expected with this many stores/orders
Complete waste of time. Lacks even the most basic functionality and outsourced customer support are useless. If you have a large amount of products, this is not the app for you.
Easy to use app, but most of all wonderful support whenever you have a question or need a hand with anything. Seamless integration with Shopify and eBay. I only have great things to say about LitCommerce.
After some teething problems the company has been of good assistance in sorting out my feeds. It wasn't straight-forward for me and I found it a little tricky to navigate things. However, they have worked very hard to sort it out for me and I will continue to update this review moving forward.
They certainly want happy customers and have put in effort for me. Thank you.
I highly recommend this app, not only because of their features but for their immediate and friendly prompt chat support in any regards, THANK YOU.
I am still testing this app. It seems to be working well, there is a learning curve, but I am taking my time and getting better.
I am really however wanting to talk about the customer service. Because I feel a reputable good company means that there is good people that are there to help you. I am really impressed with the customer service I got with help making sure something was working correctlly, (Hanah) helped me a lot. I was actually really impressed because I am used to customer service people not being able to understand me or not fully understanding the issue and when I checked Hanah already understood perfectly everything I said, and there was no need for me to check.
The point is, I would choose a company that even wasn't perfect but had GREAT personable customer support, over a company that might work better, but had terrible customer support. So I will be upgrading to a paid plan soon, AND I was told you can request a refund as well. Which is comforting to know, since the paid plans allow you to test out all the features.
So this is a very legit service. With a very clean design, and actually rather simple once you get the hang of it. Thanks for all the help! And have a great day ! ;)