Recensies (793)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
Bewerkt 8 maart 2026

2026-03-08 Update:
After I wrote the below review, the team attempted to fix this issue.
Unfortunately, they were not able to, and I had to search and they attempted to gaslight me into thinking the feature was not there.

It was previously and they state they can't re-implement it due to eBay's API.

Other multichannel software can do this with eBays API, and I am testing a few to see which one can replace Lit.

2026-02-07:
Unfortunately Lit is not as LIT as it used to be.

They do add features and that is great!
What isn't great is when they remove time saving features and you are forced to figure out a workaround that takes 10 times as long as it did before.

1 instance being if you have a product in Shopify that has say 5 colors and 10 types. You list it to Etsy, then add 2 more types in shopify, you can then tell it to update the variants from shopify and it will do that so you don't have to add them all via etsy's interface.

With ebay, you could do that, now you can't, you have to add them 1 at a time using a different page.

VarietyBySKL
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
24 februari 2026

I found this app and decided to try the free trial period to see how it works, etc. Later, I canceled the subscription well before the automatic renewal because I decided not to use it for personal reasons. Despite the fact that the subscription was canceled, I was still charged. I wrote an email to customer support but did not receive any response. I would like to get a refund, as the subscription was canceled, but my email was never answered.

Hallyu Store
Duitsland
11 dagen gebruiken de app
LitCommerce heeft geantwoord 25 februari 2026

Hello,

We have received your concern regarding the unwanted charge and sincerely apologize for this incident. Rest assured, we resolve billing matters promptly.

It appears we have not received any email from you regarding this matter. For faster assistance, you may open a Live Chat with us (https://go.crisp.chat/chat/embed/?website_id=16e453e8-f0c6-490d-8be5-ff3c860d94c0), and our team will be happy to assist you immediately. If you have another preferred contact method, please let us know the best way to reach you.

We have also reached out to you twice at hallyu.store@hotmail.com, but unfortunately have not received a response. For future reference, we kindly suggest checking your spam or junk folder in case our messages were filtered there.

Also, could you let us know which address you used to reach out to us? This is to ensure you are using the correct address for next contacts.

We truly appreciate the opportunity to make this right and look forward to your response.

2 januari 2026

I cancelled my subscription and they have been double charging my account for months. If I didn't conduct an audit, I would have not known.

SHOPMYTM
Verenigde Staten
12 maanden gebruiken de app
28 november 2025

App looks 'ok' until you actually start setting things up. Within one week our task is to test through 3 top Amazon apps to pick the winner despite the price differences. LitCommerce initially looked promising until we started seeing very badly designed app and then diabolically low quality support (rep. Phillip takes the incompetence gold medal).

WJD Exclusives
Verenigde Staten
3 dagen gebruiken de app
24 oktober 2025

They were pretty good for a while. Now you have random outages where orders do not sync. Like we all know if you don't despatch on time on etsy or ebay you are penalised. So you hope with these types of apps that they inform you there is an issue with syncing. If they don't they could pretty much ruin your business over night.

Howlin Lemon
Verenigd Koninkrijk
8 maanden gebruiken de app
17 december 2025

Important: completely useless for Amazon. Order information is not imported and tracking information is not synchronized. Other apps can do this too.

smattex
Duitsland
Ongeveer een uur gebruiken de app
Bewerkt 2 januari 2026

3rd Jan 2026
I have moved both Amazon and eBay off LitCommerce as Amazon just stopped syncing and I could not get it fixed quickly enough by LitCommerece. I have kept the Etsy integration with LitCommerce due to a customisation I have with them. Every 3 months they update their software and every 3 months they overwrite my customisations which causes issues with overselling (qty) and underselling (price). The std response to a critical incident is that they will fix in 24 hours. Then it's another 24 hours and then its the weekend ... Anyway, I don't recommend using this app if you have customisations. Unfortunately, I am going to have to look at moving over the next couple of months as it's just too unreliable.
*************
Until this last month - I had been extremely happy with LitCommerce. It started at the end of June 2025 (financial year end in Australia) when the ENTIRE team was away for 4 days and I had a major incident. It was eventually resolved.
Then 4 days ago - I could not import from Shopify (spinning wheel) - I have been assured it would be fixed in 24 then 48 hours then ... who knows when. I also noticed that my inventory is not being sync'd from Shopify to LitCommerce as items are sold. This was reported 24 hours ago. Despite these being critical incidents - I still have no idea when this will be resolved. I am beyond disappointed.
There does not seem to be any support over weekends or in office hours for Australia. I am Ok to wait up to 24 hours for a critical incident but then I really do need it fixed.

************
With the Shopify -> ebay integration falling away on 31/12/2022, I was looking around for another solution. I was interested to see that LitCommerce had an integration to Etsy as well which solved a more immediate problem. My units of measure on both platforms differed for quilting fabric - I sell in Fat Quarters 1 = 25cm on Etsy and 1 = 1 cm on Shopify. I contracted LitCommerce to do some custom integration for these products to keep my inventory in sync and then to import orders into Shopify as the correct UOM. It has been a long process - the platform is a little buggy - BUT - and this is the reason I gave 5 STARS - the support is fantastic. Yes, they may not be in my timezone (Australia), but I can leave a message for Ember in the chat and as soon as she starts - it is addressed and more importantly she is in constant contact with updates.
I will let things settle down and then start the process to integrate with eBay by the end of the year.
If you have patience, are prepared to test, want a low cost solution - this is the integration for you.

Fabric Garden Australia
Australië
Ongeveer 3 jaar gebruiken de app
5 oktober 2024

The ap didn't do what I needed it to do and was unclear, even after talking to assistants.

There is no way to cancel this ap on shopify, no cancel button.
I contacted them to cancel it, they said they would not charge me.

They have charged me. I am now trying to get a refund.

If you had a CANCEL PAYMENT button, you would not be getting a 1 star review.

This is the 3rd time I am trying to stop this ap.

Just taking peoples money, with no way to cancel it, is really bad practice.
I will be reporting this to my bank fraud team.

Talulah Blue Costumes
Verenigd Koninkrijk
Ongeveer 2 maanden gebruiken de app
4 juni 2025

Stay away, if you have variants and need to submit to Amazon it's impossible, support is inefficient and it's full of errors, they tell to make crazy complicate metafields to fix it, absolutely not recommended, much easier to do it directly on Amazon

Naturcontact
Verenigd Koninkrijk
10 dagen gebruiken de app
1 januari 2025

Dose not work very well with Amazon and Walmart. Seems like a great idea but software needs more development and intelligence. Seems to be a Alpha or Beta product still. Had issues like multiple listings on amazon and unable to read product categories. Also had field descriptions not able to read Shopify data fields like color. Support was friendly and eager to help but not able to get to work and received a lot of customer service canned answers. Learning videos are great but not able to get me to the finish line. I put around 15 hours in support to many nights past 1am EST. Support seems to be in far east and only able to reply from 9pm to 8am. Probably will be a great product as it matures. Not interested in being thier R&D while paying for service. Free version dose not give you ability to use product so I paid for premium.

Lexdirect.us
Verenigde Staten
7 dagen gebruiken de app