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This app helps me to do the data migration from Magento to Shopify, the service is excellent. The responce is on time and the developer do the customize about the coding. Definitely make your shopify establishment easier.
We are so grateful to see this. We truly are. We really appreciate your purchase and trust in our service. We hope to serve you more in the future. Let's stick around. Good luck with your business!
Sincerely,
LitExtension team
I recently used LitExtension to take the plunge and migrate from Volusion across to Shopify. We had been using Volusion for almost 9 years and had a fair amount of data to migrate! I was rather apprehensive, to say the least, but having contacted the LitExtension team several times before signing up I was always really impressed by the customer service I received. I performed their recommended 'Demo Migration' to test the software then proceeded with their All-In-One service. I was then assigned to Derek who performed the migration and he was excellent - always happy to help and prompt at replying to emails and queries. I'm really glad I chose LitExtension - don't let any typos on their website put you off! Their support was thorough and I always felt like I was in good hands.
Hello,
Thank you so so much for giving us one more opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future.
All the best,
LitExtension Team
LitExtension was successful in helping us with a complicated Magento-Shopify data transfer. In particular, Duc Tran was extremely helpful in helping us navigate the process. He responded quickely to our inquires and offered his assistance in a timely and professional manner. We look forward to our continued work with Duc and LitExtension in the future.
Hi botanus,
Thank you for taking the time to leave us such a good review. We're over the moon to see that our service has won your heart. Wish you the best of luck with your new website.
We also have a Facebook Community for all merchants, eCommerce lovers to connect, ask, and sharing all eCommerce-related problems. Here is the link in case you wanna join us: https://www.facebook.com/groups/litextensioncommunity
Best regards,
LitExtension Team
We have used this app for two store migrations now and have greatly appreciated their work as we had some custom asks when going into it on some very big stores.
They solved my problem completely. I was able to communicate with them when I need. Recommended for those who need migration from other platforms. Thumbs up!!
The app claims it is a US based company. It is not- The work is being done in Vietnam and communication was difficult because of language barrier and time zone. In addition they wanted full access to the square account which is something I was very uncomfortable with. I provided the access to the items I needed transferred, but they wanted full access to the entire account and my double verification for log in disabled. As a result we cancelled the service and found someone local to assist. This was a waste of energy and time.
Per your reply- in the description of the app in the Shopify App Store it’s states it is a US based company. Thank you for refunding the payment. I was unaware would would have to grant full access to ALL my information when all I needed to migrate was inventory.
Hi Katia,
I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services.
First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively.
Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve.
We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made.
We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
Anna, Customer Success Manager
LitExtension
Migrated over 1000 SKUs from Magento to Shopify. LitExtension got it done, and was even able to bring over things like sales data, item categories, and homepage navigation links. Friendly and efficient customer support as well. They made everything quick, easy, and painless, would definitely recommend!
They helped a lot and you can trust them. They make sure you get all your data. Their customer support is superb. Best of all they have clear pricing.
Beloved Scottish,
It's our pleasure to be your accompany this time. We hope that you will have a successful eCommerce venture. And if possible, we can be partners the next time.
Best of luck,
LitExtension Team
Customer Service is better than what I've ever experienced. Keep on doing this and people will love your service/ company even more.
Hello,
Thank you for your feedback! It was such an honor for us to assist you throughout the migration process. Should you have any further questions, please contact us via Live chat on our website or drop us an email via contact@litextension.com. We are more than happy to support you.
Thanks,
LitExtension team
I used LitExtension store migration and they done an excellent job, on top of being very helpful and extremely fast. I would highly recommend them! Thank you so much for all the support LitExtension team!