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Andy was a very helpful representative and he clearly explained all he did during the entire process. Andy was the best part of the entire experience with Lit extension.
Thanks for sharing your positive feedback about Andy and your experience with Lit extension. We're thrilled to hear that Andy went above and beyond to ensure that you were satisfied with the service provided. We'll be sure to pass along your kind words to Andy and the rest of the team at Lit extension.
We just completed a very extensive migration from an older eCommerce platform (ShopSite) to Shopify. I simply could not have done this without LitExtension. ShopSite is a very unique platform, and getting all the data out properly was incredibly complex. Yet LitExtension handled it so, so well. They never flinched at the complexity, were 100% capable and professional throughout the entire process, and the result was 100% perfect. I honestly can't believe how well it turned out, and am incredibly grateful for their help. I highly recommend!!!
Hi Dance Supplies Team,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with LitExtension during your eCommerce platform migration from ShopSite to Shopify.
We understand that migrating from a unique platform like ShopSite can be incredibly complex, but we are delighted to hear that our team was able to handle it with professionalism and capability. Our goal is to make the process as seamless as possible for our clients, and we are glad to hear that we were able to achieve that for you.
Thank you for placing your trust in us to handle your migration, and we are thrilled to hear that the end result was 100% perfect. We appreciate your recommendation and look forward to the opportunity to work with you again in the future.
Best regards,
The LitExtension Team
I chose the All-in-one service and Jarvan has been helping me migrate customers & orders from Squarespace to Shopify starting May and it's now August! I've never worked with someone so responsive and constantly willing to help and make sure everything is working the way I would like it to be. Customer Service has exceeded beyond my wildest imagination. I can't thank him/her enough for their effort and willingness to help. Thank you so much!
Hello Maruca,
Thank you so so much for giving us one more opportunity to serve you! We are beyond happy to know that you had a good experience with us. Please stay in touch and reach out to us if you need any help in the future.
Best regards,
LitExtension Team
Amazing customer service. Went above and beyond and provided a customized service that saved me a lot of time. Very responsive and professional, as well as reasonably priced! I will definitely be a return customer if I ever need to do another migration. The process was very smooth coming from Zencart to Shopify.
Worked with Dean to move from Zoey (Magento) to Shopify. This is a large change for us, but Dean was great to work with. We imported about 2500 products, our navigation, customer base and invoices. Very professional and worked quick. He listened to us and did everything we asked. I can't tell you how refreshing it is to have this level of from a third party. Fully recommend them. Switching to Shopify was a large job for us, so finding good help like this was critical. Very pleased.
Great service, will definitely make use of them in the future. Tom Nguyen was very helpful in getting my orders over to Shopify from BigCommerce.
Wir haben hier eine Migration von Shopware zu Shopify ausgeführt. Der Service ist hervorragend und zudem sehr schnell.
Shout out to Andy and the LitExtension team because they are doing an amazing job. We decided to go from prestashop to shopify meaning creating a new website etc. These guys been following us for months now with multiple migrations and they've been very pro active (you can easely reach them by Skype at almost any time). They behaviour takes away a lot a stress businesses can have when migrating their website. Price is good
Customer support is on point. We recommand :)
I worked with Dean Tran. I needed this service for a big migration from WooCommerce to Shopify. Few times I've worked with people so efficient and kind. The customer support team is perfect. Thanks a lot!
Hi Irwin,
We are thrilled to hear that you are satisfied with our service, and take your time sharing your thoughts with us. Thank you so much for that. Feel free to contact us whenever you need our support.
Yours sincerely,
LitExtension team
When you looking for a migration services. We have order this migration, in the end the prices was wrong, the brand name (we pay extra for it) was not migrated and nobody was reachable. We had to fix all issues by our self.
Hi CosFair GmbH Team,
This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern.
Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price.
You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names.
Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API.
I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues.
In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations.
We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.
Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you.
Thank you so much for your understanding and cooperation.
Best regards,
Anna Hoang, Customer Success Manager