LitExtension Store Migration

Hi CosFair GmbH Team,

This is Anna, Customer Success Manager at LitExtension. Thank you so much for your feedback. I understand that you have concerns regarding the import of net prices instead of gross prices and the missing brand names and categories during the migration from WooCommerce to Shopify. On behalf of the team, I apologize for any inconvenience this may have caused. Please allow me walk you through your concern.

Regarding the pricing of products, our tool operates based on the net prices as it aligns with the common requirement of the majority of our customers. However, if you prefer to import prices differently, you can reach out to us for support, and we will be more than willing to assist you; however, we have not received any specific request from you regarding the product price.

You mentioned that the brand names were not imported correctly, and you had to fix them manually. In our conversation, emailed back and forth from April 21, 2024 to May 6, 2024, we have provided evidence of the imported data in both the database and API, including products without brand names.

Regarding the products imported into the wrong categories, we have also provided proof of the accurate category importation in the database and API.

I understand your frustration with the perception that we made mistakes and you had to fix them yourself. We have provided evidence and sample to demonstrate that the data import was accurate. However, it is challenging for us to determine the exact cause when claims are made without supporting evidence. As business professionals, you and my team both strive to provide the best service to our customers. To ensure better understanding and cooperation between us, I hope we could work together to resolve any outstanding issues.

In addition, I want to acknowledge that besides the default package you purchased for the basic migration, you also requested customizations over the weekend, which is out of our business hours. However, to provide you with the best possible support, we allocated additional resources to assist you during the weekend. While our standard rate for weekend support is $50 per hour, we have still offered to assist you free of charge, considering your deadline and budget limitations.

We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.

Once again, I apologize for any confusion or inconvenience caused. Our team is committed to resolving any remaining issues and ensuring your satisfaction. Please let us know how we can further assist you by replying our emails that we sent you a few times but never hear back from you.

Thank you so much for your understanding and cooperation.

Best regards,

Anna Hoang, Customer Success Manager

Thank you for sharing your positive experience with LitExtension! We greatly appreciate your feedback.

We're delighted that we were able to successfully and professionally handle your migration. Providing excellent service and ensuring a smooth migration experience is our top priority.

If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Thank you for your feedback regarding our migration services. We are delighted to hear that your experience was easy, safe, and professional.

Ensuring a seamless and secure migration is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your trust in our services.

Should you require any further assistance or have any questions, please do not hesitate to reach out. We are here to help.

Thank you once again for choosing our services.

Thank you for your kind words! We are glad to hear that you found our team very helpful and responsible. Customer satisfaction is our top priority, and we are always here to assist you in any way we can. If you need any further help or have any questions, please feel free to reach out. Thank you for choosing our services!

The LitExtension Team

Thank you for sharing your feedback!

We greatly appreciate your recommendation of our data migration tool, and we're glad it paid off for you. Our goal is to ensure a seamless transition, and we're delighted that our team was able to deliver just that. Fast communication is a priority for us, and we're pleased to hear it met your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you for your enthusiastic review! We're thrilled that you had an excellent experience with our service. Our team at LitExtension is delighted to have made your migration from Square to Shopify a seamless and hassle-free process. Despite the time zone difference, we ensured daily communication and 24/7 chat support to address your questions promptly. We appreciate Jett's dedication in working late to migrate your final orders after the domain migration. We're ecstatic that you chose our team to handle your store migration. Don't hesitate - take the leap and let us assist you!

Thank you for sharing your fantastic experience! We sincerely appreciate your recommendation and would be delighted to assist anyone seeking top-notch data migration services.

Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with our app. While we apologize for any initial difficulties you encountered with certain product imports, we're pleased to know that Dean from our technical support team promptly resolved the issue for you. If you require further assistance or have any questions, please feel free to reach out to us.

Thank you once again for choosing LitExtension.

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our service. Our team takes pride in providing top-notch assistance and ensuring that our customers are well-informed throughout the migration process.

We understand the importance of keeping you updated on the progress and timing of the migration, as well as addressing any follow-up questions you may have had. It is our commitment to deliver a seamless and hassle-free migration experience.

We genuinely appreciate your positive feedback and the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help!

Thank you for taking the time to share your positive experience with our company! We greatly appreciate your feedback.

We are thrilled to hear that our staff provided you with excellent support, and specifically, that Jett made your database migration process smooth and hassle-free. Delivering outstanding customer service is our top priority, and we are glad we could meet your expectations.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.