Live Product Options

Whenever I emailed with a question or concern, they quickly responded with either a resolution or their next actions within a few hours. This app is one of easiest to learn thanks to their helpful customer support videos, and it gives a great final product on my store. I highly recommend this app.

The app is very easy to use and is highly suitable for our business. I appreciate the support; it was both quick and helpful.

Exellent App for Product options. Especially the Support is great and they answer every question to help you. 5 Stars well deserved.

This app is great and the support even better! I had a few tweaks that my business needded and they help me through the process rapidly and efficiently! We needed to show our Watches engraved and we nailed with this app! Two thumbs up!

I was very excited to try this app. Unfortunately, none of the staff could clearly explain how to add personalizations to my items. Even after asking for a video with a clear set of step by step instructions, no one really helped. They kept telling me to look back at the self help doc. Then they told me to hire someone on Upwork to set up the app instead of setting up a 10 minute phone call or Zoom to help me through this.
Very disappointed. Try an app where they're happy to help you get set up. I was told I could only get help with set up if I was a bigger store. So this app isn't for small business owners just starting out.

Michael from Customer Support is very reactive, patient and helpful! He could fix all the tweaks we had and we now have the perfect upload app for our clients!

This app is difficult to set up. The price does not update in the cart and even after reading the documentation and watching videos, I still had trouble using it. Overall, I was disappointed with my experience.

I searched for the app which can easily add different text fields in different variants of product. It is easy to use and looks great.

5 Sterne plus 5 dazu. Die App funktioiert einwandfrei. Der Support ist spitze es wird schnell geholfen und auch mal was eingestellt. Voll zufrieden und wird sicher lange in meinem Shop integriert. Top!

When I've used this software to set up custom products, I've had problems needing help from customer service, but the most I've gotten in response is to check the self-help documentation. I have clearly explained to customer service that I am having problems setting up a custom product and have recorded a video about it and sent it to him. But the response was "we can't help customers set up the product", which is really frustrating. As a paying customer, I just want the customer service to guide me through the setup of this custom product. That's all. But it seems to be difficult for them. So, I have to warn shopify sellers who want to use this software. They are not very friendly. I've been using this software for 4 days now and I haven't finished setting up a custom product yet. It's too bad.

NEW FEEDBACK: terrible service, I left them a 1 star message feedback. But instead of communicating with me nicely, they said I was extorting them. They said I had to delete this message before they would fix the problem I was experiencing. I decided that I will sue them at shopify for the app.

Third Response：This is a company that has no service, they only blame the user.