LPO Live Product Options
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Terrible. Bad customer service, glitchy app, and there is no way to cancel your subscription in the app. I still dont get a response and i am going to be charged for the next monthly cycle.
1. This is a paid Shopify app. Uninstalling the app automatically cancels the subscription.
2. We always offer refunds for the last months payment, no questions asked.
3. The merchant never replied, and actually closed his store. (He just left this review before closing the store..)
I requested assistance with the installation to my store, but they insisted on not helping and acted incomprehensibly. Later, while I was emailing with Michael, who claimed to be the owner of the app, they removed the app from my store without asking me or getting permission. As if not helping was not enough, they also victimized me by removing the app from my store without permission. I recommend you to think twice before using it.
Merchant received a free 45 minutes onboarding call, our team clearly explained that his requirements are achievable using our app. We've also answered all his tickets.
His replies were rude and unprofessional (threatening bad review).
We are proud to work with many professional merchants and don't accept this behavior. Refund provided.
Terrible app in my opinion. Keeps deleting my pricelists as soon as i save the work. Customer service is very vague and robotic, not providing any specific solution. These developers are money hungry based on the plans and extension you have to buy jut to get certain features. Basically comes to about $50 monthly on top of overpriced shopify.
We have many customers using our price list feature successfully.
Our pricing plans start at $9/month, we offer many great features at this price, which makes our app one of the best product options apps available.
Feel free to reach out again to our support team and we will gladly check your pricing lists.
Instead of fixing their mistakes, they just dismiss you: Great, the app store is a free market, our app does not seem to be a great fit for you.
You can find the best app that meets your needs.
Merchant was sending disrespectful emails. We told them very nicely that the app is not a great fit.
Well worth receiving a 1-star review!!
I installed the app and worked with it for 2 days. It is very difficult to receive help and communication is very behind.
Hi Merchant, apologies for the inconvenience with our support so far!
I've checked our system and saw that our team replied to multiple of your tickets. Our app is used on thousands of stores, we do our best to reply to everyone in a timely manner.
Rest assured, i've just personally reached out again to get your matter resolved. I hope you can reconsider your review.
All the best,
Michael
Please save yourself some time. Buggy app, bad support, sometimes does not charge engraving fees. Steer clear!
Hi Katy, our support team repeatedly replied to your requests and asked to share more details.
Our app is well tested, so there is most likely an issue on your theme. All our plans include theme support, we always do our best to resolve such issues for our Merchants!
Just so many issues with a larger store. Also a disaster if you use coupons, particularly collection specific coupons (For example, 20% off all tees). Just a nightmare.
Hi Scott, the issue you are referring to is related to Shopify Draft orders, which don't support all discount types (Platform limitation).
Our app now actually supports the newest Checkout extensibility, which supports all Discount types.
I hope you can give our app another chance and reconsider your review.
All the best with your store
Michael
this app is no good save your money the resizing feature for the images and text do not work and they don't answer your question when you contact support
We have almost 24/7 support coverage, I can see you've reached out and we've answered your question!
Your review is absolutely unprofessional, I hope you can start the new year with a positive and professional approach so that your store actually can be successful. All the best!
I have been struggling for 8 months with this app. Dev keeps referring to documentation that fails to resolve my issues.
Our app is very powerful, we always recommend to read our docs and watch our introduction videos!
We've only received a single ticket from your store, please reach out again and we will do our best to get your product config setup to your needs!
I could not get the app to work. When I asked for help all I got were self help files. A 10min conversation would have solved my problem but they just said everyone else can do it. I could not. So unless you are very good at this stuff I would choose someone else which is what I have done.
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I have seen the reply. Hmmm. I have had this Free App for 3 months and over the period I asked for help several times. Same documents. The "further" support was offered if I removed my review. As for my attitude it followed a reply that suggested I was lazy for not reading the help file ( untrue ) and that I would never be successful.
Merchant asked us how to set up a custom option. We sent him a link to help documentation with detailed instructions and screenshots. Instead of asking a follow-up question, he left a 1-star review.
We even followed up to offer further support. The merchant was arrogant and threatened to cancel his subscription, even though he was using our free plan… Best of luck with the Wipecleaning ;)