LPO Live Product Options

The best app of it's kind by far. My needs are quite challenging and LPO is the only app that does it all. Support is alway top notch too.

Very happy with this app, been using it for years, it has everything needed to customize products. Customer support is also good and fast.

I’m genuinely impressed by Live Product Options. This app has completely transformed the way my customers interact with products on my Shopify store. The possibilities truly feel endless, from simple drop-downs to sophisticated conditional logic, there’s practically no limit to what you can create. Yet, despite this versatility, the app remains incredibly user-friendly and intuitive, even for beginners.

Additionally, their customer support is fantastic, friendly, fast and helpful whenever I’ve needed them.

You can really see that a lot of brain work and passion went into creating this app. I’ve seen immediate improvements in customer engagement and conversions.

Absolutely recommend this app to anyone wanting powerful customisation without the hassle. A true gem!

Never seen such a beautiful app as LPO. It does not lack any option. Support is spot on after having a few questions.

Works both on desktop as on mobile, our customers love using it and has positive effect on our business.

Muito bom!! Aplicativo completo, suporte efetivo

The support staff have been very helpful on all occasions I have needed assistance. Very quick to reply and straight to rectify the issue!

The only negative I have had with the app is I have found discount codes have clashed with live product options. I haven't yet found a way around this.

Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end.

- Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time).

- In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating.

After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated.

That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration.

In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.

L'appli est vraiment souple et adaptable. On l'utilise depuis plus d'un an maintenant et elle nous a permis de mettre en place exactement les options dont on avait besoin, avec le niveau de personnalisation que l'on souhaitait. En plus de ça le support est hyper réactif quand on en a besoin (support en anglais)

They've been great! have had their plugin for almost 4 years and their support has been amazing.
We have a very complex order process and the plugin is perfect for us

Eine super App, die uns hilft unsere komplexen Produkte abzubilden. Super ist die Funktion dem Nutzer weitere Auswahlmöglichkeiten zu geben und über die App bei Auswahl der Option ein anderes Produkt (Zubehör) mit in den Warenkorb legen zu lassen. Das ist fürs upselling super.
Zudem bringt die App auch Importlösungen mit, damit man nicht alle Daten von Hand eingeben kann.

Wir können die App nur weiterempehlen.