Live Shopping & Videos: Ch.io , 82件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
    78
  • 評価の1%は4つ星です
    1
  • 評価の0%は3つ星です
  • 評価の2%は2つ星です
    2
  • 評価の1%は1つ星です
    1
2023年9月5日

They kept charging us for the app after numerous emails to cancel the service. I was not able to uninstall the app from our Shopify store and they refused to refund the many months they continued to charge our account even knowing we were unable to get the app off our store. At the very least, they should have stopped charging us until we figured out how to remove the app. They continue to tell me to let them in our shopify store to remove the app themselves but make no mention of the many months they continued to charge us unjustifiably. This should not be allowed. I WANT OUR MONEY RETURNED, PLEASE! I don't like writing these kind of reviews but they could have easily done the right thing and returned the many months they charged us with us knowing.

Pet Retail World
アメリカ合衆国
アプリの使用期間：約2年
Channelize.ioが返信しました 2023年9月12日

We want to extend our sincere apologies for the inconvenience you've faced and highly value your feedback.

Please note that the  process of uninstalling the Live Shopping App is at your team's discretion and fully within your control.

We have previously provided you with the standard steps for uninstalling our App which is similar to Uninstalling any other Shopify app. 

Additionally, we have extended the offer of our assistance free of charge, should you choose to grant us staff access to your Shopify Admin panel.

Thank you for your understanding and cooperation.

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