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Sorry for the bad experience. A few things might have been better explained.

First up, we couldn’t agree more that the process of resting your lost account login can be a little bit daunting. We’ve all been there! To add to that, we treat security issues very seriously and since mishandling of your sensitive data could potentially lead to compromising of your account. We'd be happy to explain this in more detail — you can expect an email from us.

We're glad to hear that you found it beneficial and had positive experiences up until recently. We're sorry that the cancelation process wasn't clearer and caused you some frustration. As with all Shopify apps, uninstalling the app from your Shopify dashboard will automatically cancel your subscription.

We have sent you a follow-up email to ensure everything is resolved and to provide further assistance. Please check your inbox at your earliest convenience

We hope you'll remember the positive aspects of your time with our app.