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The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there.
So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful.
But if anything goes different, it's a real pain.
Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail.
Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel
We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!
Thanks for the review! This has been added to the list of upcoming improvements to consider.
Other than that, there are some great features in development that will be rolling out over the course of the year. Expect a big announcement from us soon.