리뷰 (55)

전체 평점
4.4
평점 수준당 개수
  • 평점의 65%가 별 5개입니다
  • 평점의 13%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 15%가 별 1개입니다
2019년 7월 15일

Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.

Maries Boutique
영국
앱 사용 기간 대략 19시간
답글 TEXT개 2019년 7월 16일

Daniel from the Marketing team here. Thank you for your review, Amanda. Google bots can be quite a hard task; they’re being shown as a regular visitor within the LiveChat app. It takes more than just a couple of steps (= custom development) to remove them from the application. After reviewing your conversation, I’m pretty sure that’s what my colleague was trying to say. We would be happy to implement the fix for you - please look into your inbox when you get a chance.

2021년 1월 11일에 편집됨

Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.

Skin Care By Suzie
미국
앱 사용 기간 대략 2시간
2023년 5월 22일

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

Knives.mx
멕시코
앱 사용 기간 대략 1시간
답글 TEXT개 2023년 5월 22일

Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.

As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.

Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.

2018년 1월 23일

That was a horrible hour of installation and then removal of your LiveChat plugin.

We canceled our account immediately.

1) You should not push chat accounts live to the website before finishing "set-up"
2) You should actually remove the chat from the website when it is uninstalled.
3) Not allowing you to remove a profile picture, use of default chat icons, or changing the default greeting is horrible service.

Their Shopify Chat integration is flat out broken.

X31 Sports
미국
앱 사용 기간 17분
2019년 4월 18일

i deleted your stupid and expensive app but its still stuck at my website!
why wont it go away?
this is not acceptable

خضاركو
사우디아라비아
앱 사용 기간 10분
답글 TEXT개 2019년 4월 19일

Sorry for the issue you're facing. I'd like to get some more details so we can try and resolve this for you. If you contact me directly - support[at]livechatinc.com - and provide your website address we can look into this for you. Thanks for your patience! Daniel, Marketing Team at LiveChat.