리뷰 (47)

전체 평점
3.9
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2024년 2월 27일에 편집됨

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland
미국
앱 사용 기간 3년 초과
답글 TEXT SA개 2023년 11월 22일

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.

Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.

I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ

2024년 6월 9일

great

Maison Makeeva
프랑스
앱 사용 기간 10일
2023년 4월 3일

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.

Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.

I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).

It is more than we need because we don't use the customer service (ticket) end of the system.

Pioneer Millworks
미국
앱 사용 기간 9개월
2018년 7월 12일

We are just getting used to it and are happy with it so far

The Nest Shop

The Nest Shop 3
노르웨이
앱 사용 기간 8개월
2018년 9월 25일

Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box

Signatureautoparts
미국
앱 사용 기간 대략 1개월
2018년 9월 25일에 편집됨

easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.

FitMe-Foods
프랑스
앱 사용 기간 30일
2021년 1월 11일에 편집됨

Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.

Skin Care By Suzie
미국
앱 사용 기간 대략 2시간