Send proactive chat greetings
Engage customers browsing your store with coupons, deals, and announcements. Invite them to checkout to prevent shopping cart abandonment.
Find all you need in one place
With just one click you can access detailed customer information, transaction history, and real-time cart preview.
Improve your bottom line
Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.
Live Chat with Help Deskの詳細情報
Use a live chat to provide stellar customer service and convert visitors into customers with LiveChat for Shopify and Shopify Plus.
The way LiveChat works is simple. A typical chat widget sits on the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.
Also, use the widget as a contact form to offline messages and enable customers to sign up for your mailing list.
Take advantage of installing live chat on your Shopify store
The Agent App inside LiveChat provides you with a real-time view of a customer’s cart. You can find this information in the customer details bar on the right. Make the purchase processes easier for your visitors with suggestions based on what’s inside their carts.
LiveChat allows you to send product recommendations known as Product Cards right in the live chat widget. Each recommendation consists of an image, description, and a button linked to a product page in your Shopify store. Give suggestions, guide your customers through the purchasing process, and get more sales.
Get more detailed customer information with the Customer Insight
The Customer Insight is here to improve the work of your agents and contribute to an increase in conversion rate. As you talk to potential clients on your store’s live chat, you can access all the data related to a particular client, e.g., their tracking numbers or delivery statuses.
To make things even better, anytime you need to manage your cooperation with a client on Shopify, the Customer Insight will help you do that via the LiveChat Agent App, without the need to jump in and out Shopify Admin panel.
LiveChat works well with the rest of your tech stack, including support help desks, customer retention tools, email notification platforms, SMS notification apps, and more!
A record of success with Shopify Plus merchants
LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.
Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR Compliance, single sign-on, Privacy Shield certified, HIPAA readiness).
Our team is available round the clock offering world-class support and hands-on account management to help you grow your business.
60-day chat history
Basic chat customization
Everything from Starter
Unlimited chat history
Full chat customization
Everything from Team
Key account manager
* すべての料金は米ドルで請求されます。 月額や使用料に基づく請求などの定期請求は、30日ごとに請求されます。
We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly.
VERY BAD SERVICE... I TRIED TO LOGIN IN FOR MANY DAYS AND THE SUPPORT TEAM DOESNT WANT TO HELP, SO I DOWNLOADED TIDIO! SORRY BUT YOU NEED TO HELP YOUR CUSTOMERS...
Sorry for the bad experience. A few things might have been better explained.
First up, we couldn’t agree more that the process of resting your lost account login can be a little bit daunting. We’ve all been there! To add to that, we treat security issues very seriously and since mishandling of your sensitive data could potentially lead to compromising of your account. We'd be happy to explain this in more detail — you can expect an email from us.
Absolutely recommend for the level of reporting and customer service provided when I had some troubles re-installing the app again.