Valutazione complessiva
4,4
Numero di recensioni per livello
  • Il 89% delle recensioni ha 5 stelle
  • Il 1% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 8% delle recensioni ha 1 stelle
21 gennaio 2021

We have been using LiveRecover for almost a year now. All I can say is what they claim is true! 18-20% conversion rates month after month. Awesome service, we would never operate without it!

Macro Snacks
Stati Uniti
Circa 2 anni di utilizzo dell’app
18 novembre 2022

LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.

Heart Made of Gold
Stati Uniti
Oltre un anno di utilizzo dell’app
LiveRecover ha risposto 19 gennaio 2023

Hi there,

Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.

I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.

Again, thank you for your feedback and hope we can resolve this soon!

LiveRecover Team

15 gennaio 2021

Ive been using LiveRecover for over a year on my store and its honestly the absolute best abandoned cart recovery app Ive ever used in my 5+ years of managed and running Shopify stores. With over $35K+ recovered with a 23% conversion rate you really cant beat this. The best part is that they use actual humans for the conversations vs other apps who just use bots and it adds a personal touch that really affects the conversion rate. Love it.

Touch Carbon
Stati Uniti
Quasi 2 anni di utilizzo dell’app
18 gennaio 2021

This is one of my must-have apps. Works amazingly well, zero bugs or issues, and an amazing team of folks to back it up. The results speak for themselves. There have been a few wannabe copycat apps that have popped up. Don't waste your time with those. These guys are the real deal.

Supply
Stati Uniti
Quasi 2 anni di utilizzo dell’app
16 gennaio 2021

Installed the Liverecover app in early 2020 and never looked back. Definitely helped out with recovering a ton of abandoned carts. 25% recovery rate too! The best part is that it was so easy to install, took maybe 2 minutes tops and the pricing is very fair. Thanks team :)

Beauty Tools NYC
Stati Uniti
Quasi 2 anni di utilizzo dell’app
1 marzo 2021

Long a time user of LiveRecover, excited to see them on the Shopify app store. I'm not the type of person that ever leaves reviews but this app works magic. Our store presents an unusual challenge since our goods are considered hazardous our shipping labels can cost customers up to $40, because of this we have a 49% cart drop off. LiveRecoer recovers success rate is about 8x what we see on email recovery, plus any purchase we get through them costs us less than a purchase from Facebook. Highly recommend checking them out.

Shutter Bombs
Stati Uniti
Quasi 2 anni di utilizzo dell’app
19 gennaio 2021

Liverecover is a fantastic app. Their team support is great, it helps recover a lot of sales, and you actually learn a lot about your customers by reading the conversations they have with the Liverecover agents.

LuluCartoons
Stati Uniti
Oltre un anno di utilizzo dell’app
15 gennaio 2021

We've generated multiple 5 figures using LiveRecover with little to no effort on our side. This is an essential app and a no-brainer for anyone selling products online. Automation and real humans build a great connection to recover those sales which never would have been driven without a simple text offering a discount. Excited to grow further with LR!

SweetDreams
Stati Uniti
Oltre un anno di utilizzo dell’app
30 gennaio 2021

Have been using LiveRecover for nearly a year, consistently generating extra revenue for our store without so much as glitch or a hiccup. We've proposed some changes around the script/offering - which were implemented literally same day, very fast feedback/support from the management/founders. Thumbs up.

Jean Patrique Professional Cookware
Stati Uniti
Oltre un anno di utilizzo dell’app
9 marzo 2021

I had a lot of abandoned cart issues and wanted to integrate an app that could help we with that. Within a day LiveRecover recovered a large abandoned order and consistently recoveres them for my shop! The live agent chats with my customers is great! All my customers seem to be happy to receive a text and are grateful for the discount offer!

PLANTITA & CO
Canada
Oltre un anno di utilizzo dell’app