Langwill：AI Language Translate
Cumple con los estándares de calidad más altos de Shopify en términos de velocidad, facilidad de uso y valor para el comerciante.
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Quick response and they solved my problem only a few minutes. The most reliable and helpful app I ever experienced.
Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you are happy with the service provided! If you have any further questions or concerns, feel free to reach out. We are happy that you are using our platform! 👍🚀
Best Regards,
Emma
ETranslate Support
Great app, outstanding support!
Thank you for your fantastic review! We're delighted to hear that you're enjoying the app and that our support team has provided outstanding assistance. Your satisfaction is our top priority, and it’s great to know we’re hitting the mark.
If you need anything else, we’re always here to help!
Best regards,
Kim|Langwill Support Team of Channelwill
Those staff is very helpful and reply fast. Really appreciate!
Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
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Emma
Langwill Customer Support of Channelwill
We have been using the app for 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the page gives errors similar to when you go offline, and the problem this is on all pages and keeps repeatedly occurring. just imagine your customer is changing the language and suddenly all the website gives error and goes offline.
We lost a lot of customers, because they are complaining that our website is not working and it is not reliable.
And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical.
Very bad, not recommend at all
Hello there,
We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience.
We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception.
Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust.
We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves.
Thank you for your continued support, and we sincerely apologize for any inconvenience caused.
Best Regards,
Sophie | Etranslate Support Team
helpful
First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.
We're delighted to hear that our support team was able to assist you with syncing images from your default language pages to the translated ones. It's our pleasure to assist you on this matter.
Nevertheless, I observed that the overall score you provided was less than perfect, and while we are grateful for the acknowledgment of our assistance, we want to ensure your entire experience with us is nothing short of exceptional.
Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.
If you have a moment, we would be grateful for more details on how we can make your experience even better. Our goal is to provide an excellent service, and your feedback is a vital step in achieving that.
Thank you once again for choosing Etranslate. We value your trust and are committed to ensuring your satisfaction. If there's anything specific you'd like to share or discuss, please feel free to respond to this email.
Looking forward to making your experience with us outstanding!
Best Regards,
Kim|Etranslate Support Team
I have been looking a good translating app for a long time. Found this one and it is working best for me and my needs. strongly recommend!
Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're satisfied with our translation services. 🌐💬 Our team is dedicated to providing adequate support to suited for your needs. If you have any other concerns or questions, feel free to reach out. 🚀👍
Best regards,
Kim|Etranslate Team
The application is good, but due to the complexity and scope of the task there are difficulties. It's good that there is a support service that always comes to the rescue.
Thank you for your feedback! 😊 We appreciate your recognition of the application's quality. We understand that complex tasks can pose challenges, but we're delighted our support service has been there for you! 🚀 If you ever need assistance, feel free to reach out.
Best regards,
Sophie|Etranslate Team
I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !
Amazing, easy to setup, and does all the hard work for you. Essential for any business needing multilingual pages.
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you find our service amazing and easy to set up. 🚀 Our goal is to make things seamless for you, and we're delighted to know that we're doing all the hard work to meet your needs. 🌐 Your support means the world to us, and we're here to help with any multilingual page requirements for your business. 🌍👍
Best regards,
Sophie|Etranslate Team
This translation app is complete garbage! ! ! Using their paid plans is sooooo ridiculous. They make changes to paid plans without telling customers. Customer service won't give you a solution, I don't know why shopify still lets this kind of app stay here
Hello there,
We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding.
Best Regards,
Sophie | Etranslate Support Team