Reseñas (1.200)

Calificación general
4,6
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 4% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
15 de marzo de 2023

great. 很高效和专业的在线客服人员。值得购买。为什么 要写满100字才能提交。我有点后悔答应客服人员给她留好评了。但是没办法我都答应了,那就水满100字好了。啊,还没有到100字,好烦。5星好评。

zemudigital
China
7 días usando la aplicación
Fecha de modificación: 16 de marzo de 2022

I had an issue and the team was super helpful. I would defiantly recommend!!! The app works and integrates really well in any store!

HumidifierHeaven.com
Australia
6 meses usando la aplicación
Fecha de modificación: 4 de septiembre de 2022

I absolutely do not recommend this app! At the beginning it was fine, even if it was all messed up, and it was hard to find the texts to translate sometimes.
Now we had to replace some texts, but the app doesn't store the new translations and keeps showing the old ones. The first day I lost two hours just to "prove" that there is a problem (for two hours they kept asking: send me the link, send me the screenshot of the problem, make a video where we can see the problem). 2h to save a single translated sentence! The next day I go back to editing the translations, but the problem returns - so we go back to the same pointless argument, without resolving anything. In the end they finally decide to involve the developers. The next day the developers haven't even entered the site yet. Support says they will take care of the problem ASAP! Long story short, the app doesn't work. They say the problem is "third party text". But when we first translated the site - we did it without any problems. Now that we just have to change a few sentences - suddenly everything has become "third party text" or "hard coded text" for them - impossible to overwrite the existing translation! DON'T WASTE YOUR TIME WITH THIS APP.

EU DRiiBE
Suiza
6 meses usando la aplicación
Channelwill respondió 2 de junio de 2022

Ciao EU DRiiBE,

Grazie mille per la tua approvazione e siamo così felici che tu sia soddisfatto della nostra app e del nostro servizio!!!🤩
Siamo sempre qui se hai bisogno del nostro aiuto o se c'è qualcosa per cui possiamo aiutarti!

Ciao!🥂

Distinti saluti,
Etranslate Team

Fecha de modificación: 14 de abril de 2020

I have used this app to translate my shop into other languages. It is the best app to do the job so far. There is still small bugs and problems, but when the developer has fixed these. It will be the best app for manual translations.

Canna Axella Jewellery
Dinamarca
6 meses usando la aplicación
Channelwill respondió 10 de abril de 2020

Hi, I have reported this to our dev and sent an email to you just now, we can stay in touch through email. Please understand that due to time zone issues, we may not be able to respond to all messages in real-time, but we usually respond to questions within one business day.

12 de febrero de 2022

The technical support chat is second-to-none! Shermelia even logged into my store to give a hand with getting the settings correct. Thank you so much!

Longline
España
6 días usando la aplicación
8 de septiembre de 2022

nice app with great customer service very reactive and helpful, they did answer me very quickly , thank you

4iphone.fr
Francia
5 meses usando la aplicación
Channelwill respondió 8 de septiembre de 2022

Hello 4iphone.fr,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

3 de febrero de 2022

I used this app for translation and its great! I highly recommend! 5 stars. Customer service is fast & very helpful!

RAOOF MD Dermatology
Estados Unidos
6 días usando la aplicación
Fecha de modificación: 26 de marzo de 2022

I use this App to translate my store into different languages. It has a rule feature that works best for persons who would like the English language to be translated with the exception of a few words. The representatives are always on hand to assist with any issues that may come up. I like how quick and efficient they are.

Valmurr Wigs Wefts And More
Estados Unidos
6 días usando la aplicación
Channelwill respondió 6 de abril de 2022

Hello Valmurr Wigs Wefts And More,

We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!

Best Regards,
Shermelia | Etranslate

10 de junio de 2022

When I first installed this app everything was smooth and running very well on the live website, until I ran out of " words " for automatic translation. I didn't buy any words and started to do the translation manually. Now because I don't have any words, I can't update the online store pages content from Shopify Admin Panel nor manually update to the website languages. When I reached out to support they said : You need to buy " Words " in order to keep updating your pages content or manually update the translated content. But then made me wait 48 hours so the page content can be updated, after the 48 hours passed they had not even updated a word. Pure SCAM, Low functionality with limited options and a very Bad customer Service as sometimes I swear it feels like am speaking foreign language with them not English.

Universally Original
España
5 meses usando la aplicación
Channelwill respondió 10 de junio de 2022

Hello Universally Original,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team

19 de agosto de 2022

Estou feliz com atendimento do suporte deste aplicativo. Recomendo a todos os usuarios este app. Obrigado

maycompras.com
Brasil
6 días usando la aplicación
Channelwill respondió 19 de agosto de 2022

Olá maycompras.com,

Muito obrigado pela sua aprovação, e estamos muito felizes que você esteja satisfeito com nosso aplicativo e serviço!!!🤩
Estamos sempre aqui se você precisar de nossa ajuda ou se houver algo em que possamos ajudar!

Beijos!🥂

Atenciosamente,
Etranslate Team