Langwill：AI Language Translate

非常感谢您写下如此精彩的评价和暖心的留言！💙 得知我们的团队能够迅速为您提供帮助，并让退款流程顺利无忧，我们感到由衷的高兴。

您在整个过程中表现出的耐心与理解对我们意义重大。我们也很高兴一切都比预期更早完成了！

我们衷心感谢您对 Langwill 的持续信任和推荐。我们将继续竭尽全力，为您提供快速、专业且贴心的支持。感谢您选择 Langwill！🙌

此致，

Kim
CWILL Langwill 支持团队

Hi there,

Thank you for taking the time to share your feedback and for trying Langwill. We truly appreciate your kind words about our one-click translation feature. We're glad to hear you found it effortless and convenient, and we're sorry that the word credit cost prevented you from completing your translations.

We also understand your concern regarding API key support. At the moment, Langwill does not support API key integration on any plan. We genuinely appreciate your suggestion, as feedback like yours helps us understand which features are most valuable to our users.

We'd love the opportunity to assist you further. If you're willing to give Langwill another try, simply reinstall the app and let us know. Our development team can review your store, calculate the total word count, and provide an estimate of the word credits required to complete all of your translations, so you'll have a clear understanding of the translation requirements before proceeding.

Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to provide you with a better experience. If you have any questions or need any assistance, please don't hesitate to reach out—we're always happy to help.

Sophie|Langwill Customer Support of CWILL

Hello There,

This is Kim from the Langwill Support Team of CWILL. 🌹

Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you.

We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review.

Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency.

We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience.

If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup.

Best Regards,

Kim|Langwill Support Team of CWILL

Hello Handicraft Trend,

This is Nova from the Langwill Support Team at CWILL.

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period.

We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request.

To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption.

You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied.

We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible.

We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue.

Best Regards,
Nova| Langwill Support Team

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Nova|Langwill Customer Support of CWILL

感谢您的反馈！很高兴得知翻译功能能很好地满足您的需求。

我们理解您对定价的顾虑，并衷心感谢您分享您的想法。我们持续致力于提升翻译质量、性能及整体价值，以确保客户获得最佳体验。

您的反馈对我们非常宝贵，我们将在此评估定价及未来改进方案时予以充分考虑。感谢您选择我们的应用，并支持我们的持续发展！

此致，

Kim|CWILL Langwill 支持团队

Thank you so much for your kind review! 🌟 We’re delighted to hear that you had a great experience with our customer support and that our team was able to respond quickly. Your feedback means a lot to us and motivates our team to continue providing fast, helpful, and friendly support. 💙

We truly appreciate your support and look forward to assisting you again in the future!

Best Regards,

Kim| Langwill Support Team of CWILL

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL

Thank you for your wonderful review! 🌟 We're thrilled to hear that your experience has been perfect. Your support means a lot to us, and we'll continue working hard to provide the best possible service. If you ever need any assistance, our team is always here to help!

Best Regards,

Kim|Langwill Support Team of CWILL

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL