Langwill：AI Language Translate
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Almost good, but there are always problems coming up.
I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists.
The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it.
The glossary also works halfway.
The manual translations get overwritten, or just dont save at all.
Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
Terrible translations, worse than the simple browser translations. We got this app for the glossary feature but it is useless if the regular translations are bad.
Promotes itself as "AI" but only the top tier has the option.
Does not offer options to have photos based off of store language...
We've been using this for a year and we are so glad to move away from them.
Hi Ashish,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the translations and features did not meet your expectations.
We understand how important accurate translations and seamless multilingual experiences are, especially when it comes to presenting your store professionally to a global audience. Your feedback regarding the quality of translations, the glossary feature, and AI functionality has been noted with great concern.
We’re continuously working to improve our services, and your input helps us identify areas that need the most attention. While it’s unfortunate that you’ve decided to move on, we’d still love to learn more about your specific pain points so we can improve not only for future users but possibly for you, should you reconsider us in the future.
If you’re open to it, we’d appreciate the opportunity to schedule a quick call or exchange more details via email.
Looking forward to your feedback.
响应特别快
非常感谢您抽出时间留下评价！得知您对应用程序和客户服务感到满意，我们深感欣喜。我们始终致力于为每位用户提供最佳体验。
如需支持，请随时联系我们。
我们全天候待命，随时为您服务。
再次感谢！
Sophie
Langwill客户支持团队（隶属Channelwill）
Extremely supportive, prompt response to enquiries with indepth knowledge
Thank you so much for your kind words! We’re delighted to know that you found our support prompt and knowledgeable. Your satisfaction is our top priority.
Best Regards,
Kim|Langwill Support Team
Ze vertalen het goed, app werkt OK. Alleen de tekst wordt op de server van Langwill gehouden en ze geven het niet vrij. Het is een lock in. Mijn advies: kies voor de native app van Shopify
Hallo,
Dit is Kim van het Langwill Support Team. Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Wij waarderen uw opmerkingen en begrijpen uw zorgen.
We zijn blij te horen dat u de vertalingen nauwkeurig vindt en dat de app goed voor u werkt. We begrijpen echter uw zorgen over gegevensopslag en -toegang. Bij Langwill geven we prioriteit aan de privacy en veiligheid van gebruikers en we werken voortdurend aan het verbeteren van onze service om ervoor te zorgen dat deze voldoet aan de hoogste normen van transparantie en gebruikerscontrole. We onderzoeken actief mogelijkheden om meer flexibiliteit te bieden rond gegevenstoegang, en uw input is van onschatbare waarde om ons te helpen bij het vormgeven van toekomstige updates.
Dat gezegd hebbende, respecteren we uw aanbeveling om andere oplossingen te overwegen, zoals de native app van Shopify, en waarderen we uw mening. We streven er altijd naar om te verbeteren en de best mogelijke ervaring te bieden, en uw feedback speelt een belangrijke rol in dat proces.
Als u besluit om ons nog een kans te geven of als u nog vragen heeft, aarzel dan niet om contact met ons op te nemen. We staan klaar om u te helpen!
Met vriendelijke groet,
Kim|Langwill Team
Great Support – Issue Resolved
Dear Langwill Support Team,
Thank you so much for your top service during this support session. Everything has been resolved perfectly, and I really appreciate your quick and professional help.
Thank you very much for taking the time to send us 5-stars. We value your feedback. We are happy that we were able to help and provide the support that you need. ❤️
Please feel free to send us a message as you need support.
We are available 24/7 to help out.
We promise to continue to do best effort and drive the best possible solutions.
Thank you again! ☺️
Emma
Langwill Customer Support of Channelwill
https://www.channelwill.com/
kind, supportive, fast.
Thank you so much for your kind words! 💛 We’re really glad to know you found our team kind, supportive, and fast. Your feedback truly motivates us to keep delivering great service!
Thank you for choosing Langwill!
Best Regards,
Kim|Langwill Support Team
Great service!
We are very glad that you are happy with the app! Thank you so much for taking the time to leave a review. We are committed to driving the best experience possible for everyone.
Please feel free to reach out anytime as you need support.
We are available 24/7 to attend to your needs.
Thank you again!
Emma
Langwill Customer Support Team of Channelwill
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨
Best Regard,
Nova| Langwill Support Team
Big thanks to the support team! The app works smoothly and makes translating my store effortless. Really happy with how easy it is to use!
Thank you so much for your kind words! We’re thrilled to hear that the app is making your store translations easier and more efficient. Our team is always here to help, and we’re so glad to know you’re happy with your experience.
If you ever need anything, don’t hesitate to reach out!
Best regards,
Kim|Langwill Support Team