Langwill: Language Translate
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
Arvostelut (1 221)
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The customer service is annoying and not helping fast enough. My problems are not solved unless I spam them with questions. Bizarre.
Hello Trendyo Oslo,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
In fact, the application is very wonderful and easy to use and has many features, even in the free plan, the top of the splendor. Even the technical support is quick to respond to solve any problem you have. Here I thank Shermelia from technical support
Hello Loreetonlin,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
The app is great and easy to use. Customer support has been fantastic(Thanks shermalia).they responded immediately and were able to help me with some issues.
The support really helped me get this app working perfectly. Thank you! If anyone needs a currency+language converter, this is the one you should go with.
I like this app a lot. My store is in two languages and two currencies. The language and currency selector looks great on my website and the app is easy to navigate in. Big thanks to Shermelia for helping me setting up currencies ;)
Hello ForMakers,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
I will recommend it to all store owners because the customer support team of the Etranslate is very quick, Thank you soo much.
Thank you for your recommendation and kind words about our customer support team at Etranslate! We are happy to hear that we were able to provide quick assistance and support. If you have any further questions or need help, please don't hesitate to reach out to us.
- Sophie 🥰
Great customer service and the app is easy to use.
Creates mostly on auto mode, or you can select what to translate
Hello Mabell,
We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!
Best Regards,
Shermelia | Etranslate
Excelletn support team and very good and easy to use app. However the impact on the store's speed may be revised as I think there are still some consequences..
Very quick response whilst still on the free trial for the growth plan, got some specific advice on translating content in 3rd party apps. Going to try it now!
Thank you for sharing your positive experience with our customer service team! We're thrilled to hear that you found our response time quick and that you received specific advice on translating content in 3rd party apps. We hope that you find this advice helpful and that it helps you to make the most of our app's features. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help!🥰
-Sophie😍
Fantastic support. Had some different issues and support (Ruby+Shermelia) is always there for you, very patient helping you through your problems. Such a great thing with online 24/7 chat support. The app itself could use a bit more in usability, as many translations are just ranged in a non readable text/numbers line, so you have to guess which line is for which translation.
Update: I was told that the data they receive is not allowing them to make it different, so not a problem with the app.
Hello Optihook,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team