Langwill：AI Language Translate
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Great app and even better customer service!
Hello there,
Thank you so much for taking the time to send us a review.
We are delighted that you are happy with the app and the customer support.
Considering your rating, we would like to take the opportunity to address any issues you may have.
We aim to improve your experience with the app. We wish to understand more the feedback from your review rating.
Kindly, please send us a message anytime and we are looking forward to improving your experience with Langwill.
Thank you!
Langwill Team
Works great
Hello Felix,
This is Sophie again from Langwill Support. Thank you for taking the time to write your feedback! 🌻
We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations.
Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.
Best Regards,
Sophie|Langwill Customer Support
Bonjour,
je reste en attente de la résolution d'une image en espagnol qui ne s'affiche pas (voir le chat), puis, les variations mano irquierda, derecha, ambas manos, ne changent pas en cliquant dessus, alors, que la version française originale continue de trés bien fonctionner.
merci de me tenir informé par mail
Bonjour à tous,
C'est à nouveau Kim de l'équipe d'assistance d'Etranslate. Tout d'abord, notre équipe s'excuse pour le retard dans la résolution de vos problèmes de traduction d'images. Veuillez noter que nous attendons toujours les commentaires de nos développeurs. En raison de nos différences de fuseaux horaires, ils ne sont toujours pas disponibles pour le moment.
Nous sommes sincèrement désolés pour ce retard et ce désagrément. Nous comprenons l'importance de votre problème, et sachez que nous le prenons au sérieux.
Notre équipe vous recontactera dès que nous aurons des nouvelles de votre problème. En attendant, nous vous assurons que nous reviendrons vers vous dès qu'ils seront de retour au travail. En espérant que vous ferez preuve de compréhension et de patience, nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées. Nous vous remercions de votre compréhension et de votre patience.
Very good support!
Thank you for sharing your positive experience with our application. We're glad to hear that you find it easy to use. We apologize for any bugs you may have encountered, but we're happy to know that our customer support team was able to quickly assist you and resolve the issue. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you for choosing our application!
- Sophie 🌹
I like this app a lot, very helpful and detailed. There are some minor issues when searching phrases, also when trying to translate on mobile sometimes the words I type in the target language disappear when I click save or even when I click space, on desktop it works fine. But overall the app is great.
I'd love to have more word limit than 2000 words for manual translation on the free plan, email template alone is over 3000 words because of the layout code. I'd also suggest that codes not be counted as translated words since they are the same in both languages.
There's also the issue of translating tabs and sentences from other apps on the store, some apps got recently supported but only in paid plans (which is reasonable) but only a few apps are supported so far.
I don't feel I have full control over the position of the language selector especially on mobile phone view, though I think there's the option to add a code but I don't want to mess things up. I like that you added more flags for Arabic, nice touch and I noticed it in the update! :) With that being said, I highly appreciate the free plan and can only imagine the effort put to make it so detailed and easy to use!
Great app, thank you.
I'd like to add that they have great customer service. Very friendly and responsive, they've been very helpful to me. Thank you for your efforts!
The app is not always working properly but Shermelia was very helpful in the chat, so 5 stars for her!
Hello Privatina,
Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help.
Best Regards,
Etranslate Team
Very useful staff and app works great for translations. The translations are also much better than I anticipated. Thanks!
I used an application that is a bit complicated at first, but it works very well and their customer service is very attentive.
I am very happy with this app considering the capabilities against the price; it's free and awesome.
I wanted to give 10 stars but I recently faced few challenges after I added some additional apps on my site:
* can NOT translate tabs and Buttons in the product page
* can NOT translate the announcement bar or messages created by other Apps
I know there are limitations and I am not a developer, but I am sure that the ETranslate team is clever enough and has extra extra excellent support.
Also, Please give us the capability to change the flag in Arabic; There are many countries that use Arabic Language but obviously not same flag...
Hi there,
Thank you for your trust. The points you mentioned are consistent with what we think. Actually they are in our plan. We are working hard to make these features closer.
We are welcome for users' opinion and idea. Hope we can bring you a better experience soon.
problema solucionado si y siempre atienden rapido por el chat. recomiendo la aplicacion para sus traducciones
Hola,
Soy Mariadel del servicio de atención al cliente de Langwill. Gracias por tomarte el tiempo de compartir tu experiencia con Langwill. Nos complace saber que nuestro equipo pudo resolver tu problema y que consideraste que nuestro servicio de atención al cliente por chat fue receptivo y útil. ¡Tu recomendación significa mucho para nosotros!
Siempre nos esforzamos por brindar el mejor servicio posible y trabajamos continuamente para que Langwill sea aún mejor para usuarios como tú. Si hay algo más que podamos hacer para mejorar tu experiencia, no dudes en comunicarte con nosotros. Tus comentarios son invaluables para nosotros.
Una vez más, gracias por tu apoyo. Estamos aquí siempre que nos necesites. ¡Esperamos tu respuesta! ¡Todo lo mejor para tu tienda y tu negocio!
¡Que tengas un excelente día!
Un cordial saludo,
Mariadel 💗
Atención al cliente de Langwill 🌟