ETranslate: Language Translate , 1.196 recensioni

First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.

We're delighted to hear that our support team was able to assist you with syncing images from your default language pages to the translated ones. It's our pleasure to assist you on this matter.

Nevertheless, I observed that the overall score you provided was less than perfect, and while we are grateful for the acknowledgment of our assistance, we want to ensure your entire experience with us is nothing short of exceptional.

Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.

If you have a moment, we would be grateful for more details on how we can make your experience even better. Our goal is to provide an excellent service, and your feedback is a vital step in achieving that.

Thank you once again for choosing Etranslate. We value your trust and are committed to ensuring your satisfaction. If there's anything specific you'd like to share or discuss, please feel free to respond to this email.

Looking forward to making your experience with us outstanding!

Best Regards,

Kim|Etranslate Support Team

Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding.

Belle | Etranslate Support

🌟 Thank you so much for your fantastic review! We're thrilled to hear that you find our translation app to be the best on the market, especially considering the price. 😊 The inclusion of the multi-currency converter is indeed a great touch, making it more convenient for our users. 🌐 We're delighted to know that you appreciate our quick and efficient customer service – we're always here to help! 🚀 Your kind words motivate us to keep delivering top-notch support. Thanks again for choosing us! 🙌

Best regards,
Sophie💗
Etranslate Customer Support 🌟

Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you found our product and customer service great! Thank you for supporting Etranslate! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀

Best Regards,
Kim
Etranslate Support Team 🌟

Thank you for your feedback! 🌟 We're thrilled to hear that our support team was able to help resolve the language switcher issues for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🛠️💬

Best regards,
Sophie|Etranslate Team

Thank you for your positive feedback! 😊 We're thrilled to hear that you find our plugin super! If you ever encounter any issues, our customer service team is here to assist you. Plus, our dedicated professionals are ready to help with the installation process. 🛠️ Feel free to reach out if you need any further assistance! 🌟

Best regards,
Sophie💗
Etranslate Customer Support 🌟

We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team.

Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users.

We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution.

Thank you for your patience, and we hope to have the opportunity to improve your experience.

Best regards,
Maiadel // Etranslate Customer Support

Thanks for taking time to leave us a review! We are grateful to know that you appreciate the patience of our Customer Service and App Design! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share more about the app, please feel free to reach us out. We will be more than happy to accommodate you. 🥰

Best regards,
Kim|Etranslate Team

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Emma
Etranslate Support

I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.

I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.

Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.

To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.

Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Best regards,
Mariadel / Etranslate Customer Support