Langwill: Translate 多言語翻訳&通貨換算

Hello There,

This is Kim from the Langwill Support Team of CWILL. 🌹

Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you.

We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review.

Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency.

We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience.

If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup.

Best Regards,

Kim|Langwill Support Team of CWILL

Hello Handicraft Trend,

This is Nova from the Langwill Support Team at CWILL.

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period.

We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request.

To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption.

You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied.

We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible.

We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue.

Best Regards,
Nova| Langwill Support Team

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL

Thank you for your wonderful review! 🌟 We're thrilled to hear that your experience has been perfect. Your support means a lot to us, and we'll continue working hard to provide the best possible service. If you ever need any assistance, our team is always here to help!

Best Regards,

Kim|Langwill Support Team of CWILL

Thank you very much for taking the time to leave us a review! We really appreciate your feedback! 🌟 We are glad that you are happy with the app and the service.

We promise to continue to strive in providing the best user experience possible.

Thank you again!

Emma
Langwill Customer Support of CWILL

Merci ! 😊 Nous sommes ravis d'apprendre que vous avez apprécié votre expérience ! Vos commentaires comptent beaucoup pour nous. Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message à tout moment.

Cordialement,

Sophie | Équipe d'assistance Langwill de CWILL

Thank you so much for taking the time to leave us review! We really appreciate your feedback. 🌟 We are glad that you are happy with the support and the app. We promise to continue to strive in providing the best possible user experience to everyone.

Thank you again!

Emma
Langwill Customer Support Team of CWILL

Thank you so much for your kind feedback! We truly appreciate your support and are glad to hear from you. If there’s anything more we can do for you, feel free to let us know anytime 😊

Best Regards,

Kim|Langwill Support Team of CWILL

Bonjour,

Ici Nova de l'équipe d'assistance Channelwill.

Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique.

Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique.

Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️

Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊

Merci et à bientôt pour nous aider davantage.