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Hello there,

We apologize for the inconvenience you experienced with our service, and we genuinely appreciate your feedback. We understand how critical it is for our service to work seamlessly with your store, and we're sorry to hear that it caused issues and only partially translated the content. 😥

Our team is committed to resolving these issues and ensuring that your experience improves. We take your feedback seriously and will investigate the matter thoroughly to prevent any recurrence.

If you're open to it, we'd appreciate the opportunity to connect with you directly to understand the specific issues you encountered and work towards a solution. Please reach out to our support team, and we'll do our best to address your concerns promptly.

Thank you for bringing this to our attention, and we hope to have the chance to make things right and provide you with a better experience in the future. 🌻

Best regards,
Sophie|Etranslate Team

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Thanks for your valuable feedback.
We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are available 24/7,You can always contact us via the live chat or email: etranslate@uppercommerce.com
available on your account. We are assigning a support executive to investigate and resolve your concern.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Best Regard
Etranslate Support Team

Dear Peakrose,

I apologize for the delay in responding to your recent inquiry. I understand that prompt and professional customer service is important to you, and I deeply regret that I was not able to provide that level of service in this instance.

Please allow me to explain the situation. Our support team has been experiencing an unprecedentedly high volume of tickets, and as a result, response times have been longer than usual. I understand that this delay may have caused frustration and inconvenience, and I would like to offer my sincerest apologies.

I would like to assure you that we are doing everything in our power to address the backlog and to provide the best possible customer experience. I am personally committed to resolving your issue as quickly as possible and to providing the high level of customer service that you deserve.

If you would like to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out.

Thank you for your understanding and your continued support. I look forward to the opportunity to serve you better in the future.

Sincerely,

Etranslate Support Team.

Hi MKSHOP,

Hi there, I hope you are doing well. I want to inform you that if the app is uninstalled without disabling the language switcher, it will still be present in your shop. We have attempted to remove the selector from our end, but since the app has been uninstalled, we no longer have access to delete the codes. Please, kindly re-install the app so that we can regain access and remove all codes from your theme. Please let us know through the customer support chat once you have re-installed it, and we will assist you promptly. Thank you and have a good day!

Sincerely,

Etranslate Support Team

Hello BrookPad,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you, and we already sent you a message in your email.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7.

Have a wonderful day and stay safe!

Best Regards,
Shermelia | Etranslate