Langwill：AI Language Translate
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Be Careful — Unexpected Charges Despite Free Trial Offer
I installed this app today hoping to try it out, as they clearly advertise a 2-day free trial and only $1 for the first month. I initially selected the Grows plan, and then switched to the Premium plan — all within 30 minutes of installation.
During this short time, I was twice prompted to approve a $1 charge, which I accepted, thinking this was part of the offer. But right after that, unexpected charges started hitting my card. First $49, then $72, and then more charges followed until there was no money left on the card.
I still don't understand how this happened, especially when I never intended to go beyond the trial period. This experience was extremely disappointing and stressful.
I do not recommend installing this app. Be very cautious with their pricing and payment system.
I installed the app for only 15 minutes to try it out and removed it from my store because it wasn't useful. There was a free trial and I took advantage of it. They will see for themselves that I deleted it after only 15 minutes. However, I saw that they reflected the monthly fee on my bill. This is nothing but a scam, I do not recommend you to use it.
Hello there,
We sincerely apologize for the inconvenience caused. After reviewing your account, we found that you had initially activated the free trial on October 17, 2024, at 11:40 PM. Since the trial was used up, when you re-applied for the service, the system automatically charged you.
We deeply regret the lack of clarity in our product communication, which led to this misunderstanding. Thank you for bringing this to our attention.
Once again, we apologize for the trouble this has caused you. If there is anything further we can do to assist you, please do not hesitate to let us know.
Langwill Team
Excellent support, I needed to place the language and currency switching widget in a certain place on the site, the team very quickly helped me do it exactly as I wanted. In general, I have been using the application for a long time, all functions work smoothly. Thanks guys and good luck!
Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the app.
Please feel free to send us a message anytime, we are available 24/7 to provide help.
Many thanks again!
Emma
Langwill Customer Support Team of Channelwill
Langwill is an excellent translation app for Shopify! It seamlessly integrates with my store, making it easy to provide a multilingual shopping experience for my customers. The translations are accurate, and the setup is straightforward. It's a must-have tool for any Shopify store looking to reach a global audience. Highly recommended!
Thank you so much for your glowing review! We're thrilled to hear that Langwill has been instrumental in enhancing your Shopify store's multilingual capabilities. Providing accurate translations and a seamless integration is at the core of what we aim to achieve. Should you need any further assistance or have questions, feel free to reach out. Here's to continued success in reaching a global audience! 🌟
Sophie
Langwill Customer Support of Channelwill
We have been using the app for 2 years + and despite that we had some serious issues in a times but the team was always there to support us and do what they can to sort them out.
And also the team will make you feel like you are a family member not a customer and they are ready to support you all the way they can. this is what kept us using the app till now.
The app also is very useful and easy and the team is working continuously to improve it. I would highly recommend Langwill for anyone who want a long term success.
Thank you Langwill team.
Hello there,
We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience.
We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception.
Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust.
We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves.
Thank you for your continued support, and we sincerely apologize for any inconvenience caused.
Best Regards,
Sophie | Etranslate Support Team
I am truly impressed with the quality of translation and the service provided. The response time was swift, and the communication was clear throughout. Despite encountering some compatibility issues between the template and the app, the team's prompt replies and patient efforts over the course of a few days successfully resolved my problem. This experience has instilled in me a strong inclination and confidence to continue using this app indefinitely! Once again, thank you for your assistance.
We are overwhelmed to hear your wonderful feedback! Thank you so much for taking time to leave a review! 😊 We are happy to know that you are impressed with the quality of translation and the service that we provide. Our team will continue to strive to give you the best possible service we can give. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟
Best regards,
Kim|Etranslate Support Team
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.
The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.
Most unreliable application here, going to go out of my way to change my translations with other app.
Hello There,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.
We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.
We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.
We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.
Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.
Best regards,
Nona
ETranslate Team
This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial.
I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial.
their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL.
i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged.
The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.
Hello There,
We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns.
First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future.
Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future.
In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy.
Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.
Sincerely,
Nona
ETranslate Team
GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business.
We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated.
Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.
Sincerely,
Nona|Etranslate Team
when overpass the words limit. they bill you 10$ per 30 000 words. THEY NEVER WRITE IT ON THE PLANS PRICE. it's a scam. after they dont refund you on your card but on "app credits". very annoying. you have to escape it.
I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.
I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.
Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.
To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.
Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Best regards,
Mariadel / Etranslate Customer Support
