Langwill: Language Translate
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The customer service is annoying and not helping fast enough. My problems are not solved unless I spam them with questions. Bizarre.
Hello Trendyo Oslo,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
Perfect app for translating your shop into another language. Easy to work with and gets the job done flawlessly. Very satisfied with the free solution offered in this app.
Do not use this app App will mess your tags! After translate 1000 products deleted all tags!!!!!!!
Dear REZOIA,
I want to express my gratitude for your valuable feedback provided through our recent survey. Your input is highly appreciated, and we take your concerns seriously.
I apologize for the inconvenience caused by the deletion of your tags while using our app to translate 1,000 products. We understand the frustration this has caused and are committed to preventing similar incidents in the future. Measures have been implemented to address the issue, and we are actively working on a solution to restore any lost tags promptly.
Enhancing our app's functionality and meeting your evolving needs is our priority. Although the current product syncing capacity is limited to 1,000 products, rest assured that we are continuously working on new features and improvements to expand this capability. Our aim is to offer a more comprehensive solution that accommodates a wider range of products.
Your feedback is instrumental in guiding our ongoing efforts to improve the app and provide a seamless experience. We greatly appreciate your openness in sharing your thoughts. Your concerns have been forwarded to our development team, and we are actively working on addressing them.
I sincerely apologize for any inconvenience caused by the loss of your tags. We value your business and the trust you have placed in us. Rest assured, we are fully committed to rectifying the situation and ensuring an enhanced experience for you. If you have any further questions or require additional support, our dedicated team is ready to assist you.
Thank you again for your feedback and understanding. Your continued support is greatly appreciated, and we eagerly anticipate delivering an app that is more reliable and feature-rich in the future.
Best regards,
ETranslate support team
The app works as expected for the most part. Where they shine is their quick customer service. They have been quick to fix my issues everytime.
Hello Retronisce,
Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help.
Best regards,
Etranslate Team
Pretty bad translations and mediocre app overall. Biggest issue is that a lot of the page isn't actually translated. Code issue resolved.
Update:
Hi there,
May we know which pages aren't translated? We reached you but didn't get your reply. Kindly tell us details about the issue then we can fix it for you.
Warm Regards,
Zeusir
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Hello there,
First of all, thank you for using our app. We understand that you felt dissatisfied with the issue. It's a pity you don't need it anymore.
We want to explain that most apps will add configuration files to your store for better service, better speed and better results. Developers will lose access rights when you delete the app. This is why the code is left behind. We set up a one-click delete code button in the FAQ section of the app. It may not be obvious enough for you to notice.
To solve the error message displayed on your store, we have sent you an access request. Please accept it if you don't mind, so we can clean all the code for you.
Besides, it seems that we have not received any feedback from you during your use of the app. In the small chance that you have any issues, just tell us. We are here to help!
Warm Regards,
Team Etranslate
Very help full thanks to Shermelia & Ellyssa for their help. I had an issue for translating some specifics word.
Hello MediaMonster,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
ETranslate team
Really i have a good app you offer and your support team is great, helplfull and kind, i will recommend your app for others
Hello tamimi home decor,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
Fantastic app! Easy to use and easy to understand. I haven't had any issues so far. On top of that, their customer support is quick to respond. I reached out to them not because of an issue but an oversight on my part. Highly recommended!
Hi there,
We are so grateful that we get your approval with our app and service! We will keep moving and give you a better user experience!
Pour une appli gratuit je recommande!!! s'installe facilement facile à utiliser et le support au top.
目前看来不错，网站自动翻译成各种语言，能够自动翻译新添加的产品页面。目前能看出对于一些国家的转化是有帮助的， 具体转化率还有待观察。服务不错，都能及时帮忙解决问题。对于做全球客户的商家，多语言选择还是推荐的。
你好 Kidstoyover，
非常感谢您的认可，我们很高兴您对我们的应用程序和服务感到满意！！！🤩
如果您需要我们的帮助或有什么我们可以帮助的，我们总是在这里！
干杯！🥂
此致，
Etranslate 团队