Locket , 리뷰 4개

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2022년 5월 23일

App malfunctioning and locking all products - no response from support - I have lost a LOT of sales due to this today - not happy

Uno Lusso
영국
앱 사용 기간 6개월
답글 Beauii Pty Ltd개 2022년 5월 30일

I apologise if the app caused you lost of sales. But the reasons for locking all products maybe due to one of 3 ways to lock the products. You may lock a product individually, by a collection or by a vendor. It is also documented on the app help site. Again, sorry for not responding to you as early as you would have liked. But we do monitor support calls and try our best to answer them as soon as we can. We did get back to you within 6 hours, but I understand that it may not have been quick enough. It is our upmost importance to keep the merchants and customers happy. We will endeavour to provide help much earlier, whether in a reply or provide help documentation. We only wish you the best.

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