Locksmith
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Really useful app and the team were responsive to setup questions we had.
I used this app to create private viewing sections for my customers.
I have created different access for different customers.
It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did.
I would like to to allow access to say "people who purchased X" that would really help.
Locksmith support team has been very helpful. As we do not have a VPN, they offered to check all the locks we set up to make sure everything is working properly. They also agreed to extend our free trial so we were able to finish the new site smoothly.
thank you
Updated review. They instructed me to help remove it (waited about about 10 hours) I can see how this app would be used if you have a larger ecommerce store, but for me simply too much of a hassle.
Same issue with deleting the app, made my website completely stop working, there should be directions (and if there are it's not obvious) that code needs to be removed before deleting the app.
Updated response: You had to wait too long for something this urgent. We're already in motion to address this. ❤️ Locksmith is the right choice for thousands of stores of every single size, but it is not the right choice for everyone, and everyone should use what's right for them. Thanks for giving us a chance. All the best. :)
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Uninstallation can be a tripping point – this is real, for apps like Locksmith. And I get it – it's completely frustrating to just remove a thing and have that simple action cause a problem.
Shopify doesn't let these apps auto-remove theme code after the app's removed from your list. We do our level best to be proactive, given this:
(1) We talk about the uninstallation process in our user agreement (uselocksmith.com/agreement), which everyone is required to see and read and agree to before using the app.
(2) We link to uninstallation instructions at the bottom of every screen in Locksmith, and include a single-click button for stripping all of Locksmith's code out of your theme.
(3) Our system sends an automatic email when the app is removed, if we detect that there's still code left in your theme, linking to the removal process.
(4) If you don't add any locks in your account, or if you remove them all, Locksmith won't put any code in your theme. We *only* add code if you've configured something that explicitly requires it.
(5) We work very, very hard to provide excellent customer service, when things like this happen and also for everything else. We've seen it all, after nine years of doing content protection apps on Shopify, and we will always, always work hard to help you. ❤️
To BALI Lash: I've personally responded to your emails, so look for those replies. I'm here for anything else we can do to help.
-Isaac
