Locksmith

Locksmith

レビュー (297)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2014年3月13日

Seems to work ok.. but it has zero support and I have an issue with my wholesale items being searchable in my shop. I emailed them weeks ago and never heard back.

Andrea Bonelli Jewelry
アメリカ合衆国
アプリの使用期間:13日
2018年5月21日

Extremely flexible - with a little creativity you can accomplish with just this app what you'd need several others to do - wholesale areas, customer-specific pricing, special access, etc.

Sinewavecycleswholesale
アメリカ合衆国
アプリの使用期間:約9時間
編集日:2020年8月31日

This app has failed at all levels. After about 2 weeks with this app and with support (which is just, meh) I am finding that this app literally does the opposite of what it is supposed to. Fist the support. There is support, but it takes a day or two to get back to you, even once you get started. I have been going back and forth with them because the items I needed to be hidden were hidden even after tagged from everyone. I was talking about in a search, not by just scrolling through the products. So when support told me that they were coming up by scrolling through the products I tested it and sure enough, there they were. But again, not when using the search. So then I opened up a separate browser and logged out and tested again that they would NOT show up, and there they were. So they don't populate in a search, which is what I need if the customer is logged in with the correct tag. And the items come up for all to see with no tag if they just scroll through the inventory. Now if they click on it it will prompt them to log in, however, there is my wholesale pricing for all to see. The reason for the second star is because they do have support.
*Update* Removed second star because the support, even though it exists, is not that great. I ended up uninstalling the app.

BLV Delivery
アメリカ合衆国
アプリの使用期間:10日
Lightwardが返信しました 2020年8月31日

❤️ Thanks for letting us know how this went for you. We'll always do our best to help, in the most efficient way we can. Please know that our effort is always in earnest, and your feedback is both useful and heard.

All the best,

-Isaac

2019年4月29日

Promising features, but didn't work to lock our entire storefront without major glitches. Was unusable and we uninstalled.

BedJet
アメリカ合衆国
アプリの使用期間:10日
2015年8月25日

This app is perfect if you are looking to lock specific products or pages. It works like a charm and very well made!!!

TRY IT

Rosin Tech Products
アメリカ合衆国
アプリの使用期間:約6時間
2020年4月21日

The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.

Natural Food Pantry Online Store
カナダ
アプリの使用期間:7日
Lightwardが返信しました 2020年4月27日

Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for Locksmith's "Hide any links to this [locked resource]" option to create a performance problem. We've got a guide on handling this here:

https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly

... and we're always available to help, if you find a performance issue with your store.

2018年6月2日

So far so good...will update soon

Too Fast Online
アメリカ合衆国
アプリの使用期間:約4時間
2021年7月13日

We tried using this app to hide certain items on our website, which it did do, however there were still automated bots that were able to purchase items that were designed to only be purchased by certain people, so it did not work as intended/described.

Safari Zone Collectibles
アメリカ合衆国
アプリの使用期間:4日
Lightwardが返信しました 2021年7月14日

I hear you – thanks for letting us know. If it helps: because of the way Shopify's Online Store channel is built, it's impossible for any third-party access control app (including Locksmith) to fully block all bot activity. We talk about this in our user agreement, which everyone sees and accepts when they install Locksmith, and which we wrote to make sure we're clear and up front about all this. You can see the user agreement here: https://uselocksmith.com/agreement.

I understand you were expecting Locksmith to block those bots; given the specifics of how Shopify itself works on this one, the best we as a team can do is to be clear about what Locksmith can and can't help with. If there's a way we can communicate this better going forward, let us know – team@uselocksmith.com. We're here to help, however we can. :)

All the best,

-Isaac

2020年12月18日

This app was so straightforward to set up and customize. The Help articles are excellent. I could not be happier.

Aesthetics International
アメリカ合衆国
アプリの使用期間:約3時間
2020年9月9日

At first, I thought this was a great app, but I had trouble with configuring effective locks, after significant trial and error, not only by myself but my colleagues. The only way to seek help from Locksmith was to email the developer. I did that twice and never received a reply. I'm on a 15-day free trial, and unless I get some support that is effective and timely, I will seek a different app. EasyLockdown seems to get strong reviews.

Wild Seed Project Shop
アメリカ合衆国
アプリの使用期間:2日
Lightwardが返信しました 2020年9月9日

I hear you. ❤️ Looking back at the emails from yesterday, everything was good to go at that time – it sounded like you were really happy with where things were at. :) I understand that things come up, and I'm sorry that we weren't able to get back to you in time for what you needed today. I get that it's frustrating to have an emergent situation, in which you need help on a tight timeline.

We only received one of the two emails you mentioned in your review. The email came in at 11:12am today (local), about a launch scheduled for 1pm. We were able to get back to you at 3:04pm, two hours after the launch, and just under four hours after your initial email.

Realizing that your deadline has already passed, if there's anything more we can do to help, please let us know. We can't guarantee specific turnaround times, and I understand and respect if that means you need to find a different solution. By all means, do what's best for you and your business.

Thanks for letting us know how this went for you. It all matters.

All the very best,

-Isaac