Locksmith

Locksmith

レビュー (494)

総合評価
4.7
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の6%は1つ星です
2019年2月21日

Very good app. The support was great also. I wanted to lock product pricing and we don't have programming skills so they helped and fixed it in 2 hours.

7distribution | suplimente nutritive la preturi de en gros
ルーマニア
アプリの使用期間:12日
2019年7月14日

This is the core app we needed to run our wholesale coffee site. We do tons of shared and private roasts - this let us make sure customers could only see their own special stuff! :)

JavaMania
アメリカ合衆国
アプリの使用期間:12日
2018年7月6日

This app is clever! kudos to the developer! You got brilliant minds. Please make more awesome apps!

Ms Everything001
アメリカ合衆国
アプリの使用期間:11日
2018年9月10日

Love this app. It's helped us to lock down pricing so only those approved with access can view and those without can still read all about the products. It's alos allowed me to geotarget so only customers in certain areas can purchase products and filter purchasing based on their status. Fantastic customer service and love the help they provided with coding our locks.

PROBEAUTY Group
カナダ
アプリの使用期間:11日
2022年10月20日

I had great hopes for this app. It was easy to set up and I wanted to use it to lock one of my products - and make it only accessible to people with the 'secret link'. Sadly, it did not go well. People who had the link and purchased were not tagged with any Locksmith code, but everyone else who didn't have the secret link did had locksmith code added to their details. Someone who did not have the secret link was able to purchase the supposedly hidden product. I contacted customer support and they took over 24 hours to come back to me - with an answer that showed they had not read my question. Finally (over a period of days) they did help and the person was very nice, but the problems remained. Then I deleted the app but the code remained - my fault and they told me to reinstall the app and then disable it first. Which I did. Then they said they had to do it to remove code so I had to reinstall it a second time. They said they had cleared out all the code etc and I could delete the app. The app is deleted BUT now two days on I am getting random new customers having locksmith code applied to their details - and Locksmith is not even installed. I have contacted them again, but I know it is going to be at least 24 hours before I hear anything back to all.
The app is a great idea BUT my experience of it is that it is not great to use. And I just have dread now as I read other reviews as to what other problems its footprint through my site is going to cause.

ARCHEUS | NatFem Botanics
ニュージーランド
アプリの使用期間:8日
Lightwardが返信しました 2022年10月24日

Hi there!

Thank you for your feedback! I’m so sorry your experience with Locksmith was not a positive one. Not getting an answer to your email quickly is super frustrating and we totally get that. We know your online business is important to you, and feeling like something is actively causing you friction is not a good place to be in. We hear you, and we are taking steps to improve based on your feedback. So - genuinely - thanks for taking the time to let us know how it went for you.

For anyone reading this - a couple other quick things I'd like to add:

a) Locksmith code can be completely removed from your theme, swiftly and simply, from within the app: https://www.locksmith.guide/basics/removing-locksmith.

b) Using access control, via Locksmith or not, won't always be bulletproof. Secret links and passcodes, for example, can be shared.

c) For some Locksmith configurations (e.g. "secret links"), Locksmith may employ caching (“cookies”). Caching helps customer experience by improving the speed of the Locksmith app on the frontend of your store. The Locksmith cache is stored on the customer's browser, and the traces of this may end up in the "Additional Details" section of orders. If you've deleted Locksmith, seeing these in your orders is not an indication that Locksmith is still embedded in your theme, just that the customer in question is running on the same browser "session" that they were running when you still had Locksmith installed on your store.

All the best,
Erica

2019年4月29日

Promising features, but didn't work to lock our entire storefront without major glitches. Was unusable and we uninstalled.

BedJet
アメリカ合衆国
アプリの使用期間:10日
2021年2月10日

This app is not easy to use and there's no support. Emailing and awaiting an answer when your running a business isnt for me.

Mama We Got You
アメリカ合衆国
アプリの使用期間:8日
Lightwardが返信しました 2021年2月11日

❤️ We've responded to each of the two messages we've received from you, within the same day. In one of those responses, we reached out from a different email address, in hopes of bypassing any spam filters that might have been in the way.

We're here, and we're trying to get back to you. :) If you still aren't seeing our messages, I have two ideas:

1. Email us directly at team@uselocksmith.com. It looks like your messages have come in via the in-app messenger and via the app store contact form, which means our replies are going to the address Shopify has on file for you (n[...]a@m[...]u.org). If that's *not* your email address, that would explain why you're not seeing the replies. :)

2. If that doesn't help, please do check your spam box, or any other place where filtered messages might end up.

All the very best,

-Isaac

編集日:2019年6月20日

WOW... Locksmith works perfectly! it's pretty easy too. We use it for our wholesale pricing! We simply hide the "wholesale" pages and products from our retail customers and vice versa. Oh... customer service is very quick and helpful too! Thank you, guys!

EZ-Level
アメリカ合衆国
アプリの使用期間:9日
2020年4月21日

The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.

Natural Food Pantry Online Store
カナダ
アプリの使用期間:7日
Lightwardが返信しました 2020年4月27日

Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for Locksmith's "Hide any links to this [locked resource]" option to create a performance problem. We've got a guide on handling this here:

https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly

... and we're always available to help, if you find a performance issue with your store.

2015年11月6日

Great app design! Intuitive, and easy to use. Lots of options to limit access to content by customer tag, product purchased, day of the week, and a ton more.

Forrest Astrology
アメリカ合衆国
アプリの使用期間:7日