Locksmith
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This app is not easy to use and there's no support. Emailing and awaiting an answer when your running a business isnt for me.
❤️ We've responded to each of the two messages we've received from you, within the same day. In one of those responses, we reached out from a different email address, in hopes of bypassing any spam filters that might have been in the way.
We're here, and we're trying to get back to you. :) If you still aren't seeing our messages, I have two ideas:
1. Email us directly at team@uselocksmith.com. It looks like your messages have come in via the in-app messenger and via the app store contact form, which means our replies are going to the address Shopify has on file for you (n[...]a@m[...]u.org). If that's *not* your email address, that would explain why you're not seeing the replies. :)
2. If that doesn't help, please do check your spam box, or any other place where filtered messages might end up.
All the very best,
-Isaac
Great app design! Intuitive, and easy to use. Lots of options to limit access to content by customer tag, product purchased, day of the week, and a ton more.
The locks worked well and it was super easy to use/set up but this app slowed down our site immensely. We ended up removing it because many of our pages and collections kept crashing. After we removed the app, our pages started to work again.
Locksmith doesn't create a performance issue out of the box, but some configurations coupled with some themes *can* be problematic. For complex themes, it's possible for Locksmith's "Hide any links to this [locked resource]" option to create a performance problem. We've got a guide on handling this here:
https://docs.uselocksmith.com/article/432-what-should-do-i-do-if-my-site-is-loading-slowly
... and we're always available to help, if you find a performance issue with your store.
Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!
Brilliant app, brilliant support, and nice people to boot, couldnt run my store without Locksmith
I used this app to make certain products only accessible via a secret link. It's easy to use and works perfectly!
It does what it says. Locksmith has definitely played a huge role on my website to hide price tag unless customer has logged in which is an impt feature. Customer support is absolutely fantastic. Very responsive and helpful. One of the best customer service I have received from Shopify. Thanks alot.
Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!
I'm still in the trial period, but Locksmith seems like a great app. I think it will help me figure out a way to give someone access to a hidden part of my Shopify store if they purchase a specific product from my store. I'm really excited because it seems to be exactly what I need.
Great app, I have it on two sites presently and it works exactly the way I want. The support is very good as well.