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Deliver exceptional support: log into customer accounts and assist them with various tasks
Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.
- Login to customer account without a password (with Multipass)
- Login as customer once customers grant you assistance (without Multipass)
- Reset customers’ passwords to login to their account (without Multipass)
- Login to B2B customer accounts
- Login to customer account from CRM and helpdesk (with API)
Indeholder tekst, der ikke er oversat
- Højdepunkter
- Brug direkte i Shopify-administratoren
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Priser
Basic Plan
Gratis
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- B2B Accounts
- API endpoints
Standard Plan
$19 om måneden
eller $180 om året, og spar 21 %
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Note: No API, B2B, Multipass
7-dages gratis prøveperiode
Pro Plan
$39 om måneden
eller $348 om året, og spar 26 %
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- B2B Accounts
- API endpoints
7-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
Anmeldelser (7)
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Support
Appsupport leveres af Magefan.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
16. marts 2022
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