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Deliver exceptional support: log into customer accounts and assist them with various tasks
Optimize your customer support and deliver better and faster service with little effort. Log in as a customer directly from the admin panel and assist customers with various tasks. Place orders, prepare shopping carts, fill out order details, finish account set-up, fix account-related issues and more. Note: the app doesn’t require you to use Shopify Plus, it just offers different options to login with and without the Multipass technology available in the Plus plan.
- Login to customer account without a password (with Multipass)
- Login as customer once customers grant you assistance (without Multipass)
- Reset customers’ passwords to login to their account (without Multipass)
- Login to B2B customer accounts
- Login to customer account from CRM and helpdesk (with API)
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- Características
- Se usa directamente en el panel de control de Shopify
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Precios
Basic Plan
Gratis
- 10 logins per month
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- B2B Accounts
- API endpoints
Standard Plan
$19 al mes
o $180 al año con un ahorro del 21%
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Note: No API, B2B, Multipass
Prueba gratis de 7 día
Pro Plan
$39 al mes
o $348 al año con un ahorro del 26%
- Unlimited logins
- Сustomer consent for assistance
- Customer password reset
- Shopify Multipass login compatibility
- B2B Accounts
- API endpoints
Prueba gratis de 7 día
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.
Reseñas (7)
The app does exactly what we need it to and the support / app team are superb and extremely responsive. When we raised an enquiry about a functionality issue we were having, the Magefan team were on it immediately and rolled out the feature within a few weeks!
Works very well. We went with the Pro Plan. It allowed for direct login within, forcing the sign-in that most reviews complain about.
It works smoothly with both legacy B2C and the new B2B customer models.
Can't say enough good things about this app and it what it has enabled us to do immediately upon installation. It's all cheers from our Customer Service department which can now effectively assist customers with login issues, cart issues, discount testing, etc. Excellent!!
This app don't work. I got my own login name and password when I try to log in to a customer. I don't think you have tested this. Also not serious to give a 5 star from your own develop dep.
Thank you for your review. The app goes through a very thorough technical review by our and Shopify team before being published online. So the Login as Customer app has been approved by Shopify after a few weeks of testing. Could you please tell us what issues you're facing in more detail so we could make it work for you? We suspect that while trying to log in you've got the "Incorrect password and login" issue. In this case, please check this article: https://magefan.com/shopify/apps/login-as-customer/incorrect-email-or-password
Currently, we're working on improving the app user guide, so you can find a solution to your issues and questions faster.
Works great out of the box. Just need to make sure you have a shopify plus account and to turn on multipass.
Soporte técnico
Soporte de la aplicación proporcionado por Magefan.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Fecha de lanzamiento
16 de marzo de 2022
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