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This app is a complete scam. They download it, it doesn't work. They tell you that you need to upgrade. Ok, I upgraded. Then they tell you their developers need to modify something. It's been 2 months and the app still will not work. Their customer service team is terrible. They just waste your time on purpose. I talk to them every night and they still just say they're working on stuff.
Joy specifically has completely wasted my time. If you download this app, you'll end up chatting with Joy while the app is never fixed. Good luck.
After 2 months, I'm cancelling this app.
Thank you for sharing your experience with us. We truly apologize for the inconvenience you've faced with our app.
However, it seems like there are quite some misunderstandings here. The feature of Hide Products you'd like to use was on another plan and that's why it wasn't working. Since you upgraded your plan to higher one, our team has tried our best to come up with a solution within 24 hours.
Our team has tried our best to support you so far, even work over time to assist you with the case. Thus, saying our app is a scam doesn't seem fair to us. Additionally, the app is still active on your site so hopefully we will have the chance to help you utilize our app the best for your business and revise your experience.
Again, thank you so much for your feedback. If you might have any concerns, don't hesitate to contact us at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Great app!!
super easy to use and the customer service is the fastest I've encountered using shopify apps I feel it's super important and useful so I highly recommend this app!!!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
This app did everything that we needed it to. But more importantly, the customer support was phenomenal. Emma and her team spent the weekend to make sure that our site functioned with their app. Couldn't be happier :)
Support is really good. Jena is really efficient at responding. It is instant support. The app is really good as well. 5 stars.
Great convenience app, but too slow to show the setting screen.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. We have informed our team asap to check and improve the loading speed of embed app.
If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
I love the app!
The support by Emma, Jena and their technician were just great. They checked my problems and solved it within just some hours.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
The team was able to help install everything and it works well to lock down our wholesale website. I highly recommend this app!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Emma & the tech guy were great. Quickly fixed issue and showed how to do so. Thank you.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. However, leaving a 4-star review seems like you are not fully satisfied with our app yet. Hopefully, we will have more chance to help you utilize our app the best for your business and help you revise your experience with the app.
If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
They helped me a lot. Their dev team, especially Dinh Le Hung and Cao Xuan Cuong, the problem solving was quick and all dealt with the issues I had raised perfectly, which was great. And the information conveyed by the customer service staff Joy is also very accurate and timely. Many thanks for their help.
The support received from Emma and the technicians is top tier. Any technical issue I had was resolved quickly and efficiently. I could not ask for a better experience! Thank you!