BSS B2B Lock, Login & Password
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In base alla valutazione
terrible app. overpriced and doesnt work.
you have to pay in order to access certain features, they dont offer a free trial for these features, ,and even after you pay it doesnt work.
Terrible experience, don't use.
This is Kathy, Customer Support Lead.
Thank you for sharing your feedback. I’m truly sorry that your experience with our app did not meet your expectations and led to frustration. This is not the experience we want any merchant to have when working with us.
Your feedback has been taken seriously and shared with our team so we can continue improving both the product and the way we support our merchants.
I’m personally reaching out to you via email to better understand your experience and see how we can make this right. I sincerely hope we have the chance to listen and support you in a way that feels more helpful and reassuring.
Thank you again for your feedback. I truly hope we will have the opportunity to reconnect and support you better.
dont use this app they will leave old code blocking your site
This app is a complete scam. They download it, it doesn't work. They tell you that you need to upgrade. Ok, I upgraded. Then they tell you their developers need to modify something. It's been 2 months and the app still will not work. Their customer service team is terrible. They just waste your time on purpose. I talk to them every night and they still just say they're working on stuff.
Joy specifically has completely wasted my time. If you download this app, you'll end up chatting with Joy while the app is never fixed. Good luck.
After 2 months, I'm cancelling this app.
Thank you for sharing your experience with us. We truly apologize for the inconvenience you've faced with our app.
However, it seems like there are quite some misunderstandings here. The feature of Hide Products you'd like to use was on another plan and that's why it wasn't working. Since you upgraded your plan to higher one, our team has tried our best to come up with a solution within 24 hours.
Our team has tried our best to support you so far, even work over time to assist you with the case. Thus, saying our app is a scam doesn't seem fair to us. Additionally, the app is still active on your site so hopefully we will have the chance to help you utilize our app the best for your business and revise your experience.
Again, thank you so much for your feedback. If you might have any concerns, don't hesitate to contact us at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
este arquivo vc instala e ele enche teu thema de arquivo e quando voce remove o app ele deixa os arquivo no thema vocês tem que corrigir isto eu aconselho a nao instalar pois se vcs remover vai ficar com os codigo e estes codigo vai gerar erro que vcs conceguiram ver com a lupa de inpesao
I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We are so sorry for the experience that you are facing with our app.
Upon careful examination of the SHOP app policy from Shopify article, we've identified that the use of apps with access control is restricted, and unfortunately, our B2B Login & Lock Access app is listed within their list.
We genuinely understand the unique challenges faced by small business, and we are here to assist you the best we can. This is quite an unexpected issue which is out of our hands so hopefully our explanation will clear your misunderstanding on our app and revise your experience.
If you have any further concerns or questions, don't hesitate to contact us at support-sbc@bsscommerce.com.
Thank you so much for your understanding!
installed it and messed up my SHOP pay options..
Hi there,
This is Jonas from BSS Commerce.
We are so sorry for the inconvenience that you faced with our app. However, our app cannot work along with the Shop function since our app provides functions like access and passcode control. In the meanwhile, according to the Shop's policy, they won't be able to work with such features.
Again, we are so sorry for the situation but this seems to be a misunderstanding. Hopefully you can have another look here and revise your experience.
In case you need any support from our team, don't hesitate to contact us support-sbc@bsscommerce.com for the best assistance.
All the best,
Jonas
It's mandatory to rate the app at 5 stars and to write a review... I have tried getting support but didn't get any reply.... don't fall for the rating or number of reviews!!!
We’re truly sorry for missing your message — our team has reached out and will do our best to make things right.
A 5-star review is never required; we truly value your feedback and appreciate the chance to improve. Please feel free to reach us anytime via in-app live chat or support-sbc@bsscommerce.com
Hide price and add to cart does not work. When you add rule it hides everything from the product page or collections. Not user friendly at all.
From BSS Commerce:
So sorry for hearing about your problem. Normally, the errors are caused by theme incompatibility and we can fix it quickly.
Our team has tried to reach back to you from sales@bsscommerce.com. Kindly check and reply to us.
Thank you and sorry again for the inconvenience.
Would have used the app but the features I needed are 'pro' and the 'upgrade to pro' button is non-responsive.
Hi there, this is Jonas - Customer Support Leader from BSS Commerce.
On behalf of our team, I'm really sorry for the inconvenience that you faced with our app. Our team has right away fixed the issue and things are back on now.
Such a pity that we missed our opportunity to assist you in using our app. I'm not sure if you have already found another solution that fits your needs yet but any other chance you want to tryout our app, we will be right there.
Hopefully, we can support you much further and help you make use of our app features. You can always contact us at sales@bsscommerce.com or drop us a message on our Live Chat.
Looking forward to hearing from you again.