B: B2B Lock Password Protect
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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It's an app that does exactly what i need for my B2B website, that is locking the prices for visitors. That's the only feature i use but I'm sure that also the other features are great, especially because of the amazing customer support. I had a little theme conflict but Emma and the technician Hoa Xuan Duong could solve that really quick and i didn't even need to put my effort on the issue. strongly reccomended
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Muy buena atención al cliente. Me han ayudado mucho en todo momento. Excelente aplicación, muy útil para mayoristas. Fácil de instalar y cómoda de usar.
This app was just what I needed. A big thanks to Jolie Nguyen and developer Cao Xuan Cuong for their help. I was able to set up my passcode but needed help with the Passcode Form Style - as some elements didn't suit my layout. They replied to my request so quickly and fixed it up in no time. Now it look great and fits in with my website perfectly.
Highly recommend this app. I will definitely be in touch if there are questions or problems in the future. Thank you, and Happy New Year!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Would like to first of all note that we had great support from Stephanie who was very prompt and helpful with any of our questions. Our main challenge was to find a way to a. keep the entire product catalog hidden from view for unregistered users, b. show products but not prices for unvetted users, and c. show products and prices for vetted users. With Stephanie's help we were able to accomplish this very neatly!
Great thanks from Stephanie and the team.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Take care!
Buyer beware. If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app. Once you do you, you are hostage to installing and paying $50 per month for your store to function properly. Like I said. Beware.
Hi there,
This is Jonas from BSS Commerce. We are so sorry for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
Regarding the concern: ''If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app""
-> Initially, the Hide Product feature was not automatically functioning due to compatibility issues with your theme. As a result, your products were not hidden as intended. Thus, we promptly worked to rectify the situation to make sure the app functioned well on your site (the process was approximately 1 hour).
On the same day, there was an unfortunate downtime on Shopify, lasting a few hours, which impacted the backend of stores, including yours - Stores aren't listed issues. We received notifications from other customers regarding this matter, and I want to assure you that the confusion stemmed from a Shopify-related problem rather than our app. Should you need further information, you can contact Shopify for more details to ensure about everything.
2. In reference to the concerns about plans:
-> We want to assure you that you have the flexibility to remove our app at any time you want and the app will not affect anything on your site. We are more than willing to assist you in reviewing and removing any extraneous code associated with our app if needed.
Additionally, we observed that you are still within the free trial period until November 18. If you choose to unsubscribe before this date, you will not incur any charges, I definitely commit to that.
Once again, we are so sorry for any inconvenience that may cause to you. I hope this clarifies the situation, and I genuinely appreciate your understanding. If there's anything you're still unsure about, feel free to ask; I'm here to clear everything up again.
If you need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience.
We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry.
To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly.
Should anything else arise, please reach out to us at sales@bsscommerce.com and our agents will be right there.
Many thanks for your patience.
Thank you so much Emma for solving my problem professionally and quickly, I will recommend your product to my friends, it's great!
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
The B2B Login/Lock app was super quick and easy to install. When I encountered a problem with the passcode page, I contacted customer service and they were able to fix my problem quickly! Shout out to Nguyen Dinh Khanh and Jonas for helping me out.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Great app and great responsive service. We had some tweaks and Annie, Duong, Tri and Leorio were able to get everything working perfectly in under an hour.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
Besides being a great app and doing exactly what I needed it to do, I also needed some custom CSS work done and they resolved the issue straight away. Can't thank the team (Jennie) enough.
Thank you so much for your 5 star rating!
We are incredibly grateful for your generous words about our app. We are so pleased to hear that not only did the app fulfill your needs, but that our team member was also able to address your custom CSS concerns promptly.
We really appreciate your kind feedback and your support!