Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
16 de junho de 2023

Super professional supporters and help us address all the issue, I will recommend it to our friends.

Yuji lighting
China
5 days usando a aplicação
Questão respondida por BSS Commerce 20 de junho de 2023

Thank you so much for the 5 star rating!

We are thrilled you had such a positive experience with our super professional supporters and that they were able to help you address all the issues. We greatly appreciate your recommendation and are glad you had such great experience with us.

25 de maio de 2023

Fui muito bem atendido por Emma e via chat desde o primeiro momento. eles aceitaram de fazer uma alteração do nosso layout no mesmo dia. Eu aconselho bastante o app e o chat.

Cru Classé Club
Brasil
10 months usando a aplicação
Questão respondida por BSS Commerce 29 de maio de 2023

Thank you for your 5 star rating! We are very happy that you are satisfied with the chat and our customer service. It is very important to us that our customers are happy with everything we offer. Thanks again for your satisfaction.

11 de julho de 2023

Prompt response and resolution of issues, great service. Thank you Prompt response and resolution of issues, great service. Thank you Emma.Emma.

fouregg
China
About 1 month usando a aplicação
Questão respondida por BSS Commerce 17 de julho de 2023

Thank you so much for rating us 5 stars and sharing such wonderful feedback about our prompt response and resolution of issues, as well as our great service.

We truly appreciate your support!

31 de maio de 2023

One of the best supports I have ever talked to.
Clear information
Screenshots
Screen recordings
Meetings
explaining

Thanks Jennie!

Sponsorshopen
Suécia
About 21 hours usando a aplicação
Questão respondida por BSS Commerce 7 de junho de 2023

I'm extremely grateful for your 5-star rating and kind words!

We take great pride in our customer support and we are truly humbled to know that our efforts have been well received by you. It's wonderful to know that we have been able to offer you clear and helpful information. Your feedback has been invaluable!

Thank you very much!

16 de agosto de 2023

The support from Emma and her team is astounding! When I found something wrong, she and her team fixed it immediately and suggested some improvements. Amazing support!

Flower Knows
China
2 days usando a aplicação
Questão respondida por BSS Commerce 22 de agosto de 2023

Thank you so much for your 5-star rating!

We are so glad to hear that our team has provided you with such astounding support. We are so grateful that you were pleased with the speed and effectiveness of the help you received.

We appreciate your feedback and thank you again for your 5-star rating!

21 de julho de 2023

I highly recommend. They truly exceeded my expectations, and I'll definitely be returning. Thank you for an exceptional experience!

foxbyren
Alemanha
About 20 hours usando a aplicação
Questão respondida por BSS Commerce 24 de julho de 2023

Thank you so much for the 5-star rating!

We are overjoyed that we exceeded your expectations and that you will be returning for an exceptional experience!

We truly appreciate your kind words.

22 de outubro de 2023

installed it and messed up my SHOP pay options..

Hidden Printshop
Estados Unidos
About 11 hours usando a aplicação
Questão respondida por BSS Commerce 23 de outubro de 2023

Hi there,

This is Jonas from BSS Commerce.

We are so sorry for the inconvenience that you faced with our app. However, our app cannot work along with the Shop function since our app provides functions like access and passcode control. In the meanwhile, according to the Shop's policy, they won't be able to work with such features.

Again, we are so sorry for the situation but this seems to be a misunderstanding. Hopefully you can have another look here and revise your experience.

In case you need any support from our team, don't hesitate to contact us support-sbc@bsscommerce.com for the best assistance.

All the best,
Jonas

12 de setembro de 2023

Exceptional customer service!

ApDenmark
Dinamarca
14 days usando a aplicação
Questão respondida por BSS Commerce 13 de setembro de 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Editado a 20 de fevereiro de 2024

Parfait

Méthode Janus
França
4 months usando a aplicação
Editado a 27 de março de 2024

As a B2B distributor, with both retail as wholesale clients and opening up a channel for B2C sales, getting all the prices right and (not) visible was hard job. The helpdesk was always there to guide me and give helpfull suggestions. I would recommend them to everyone!

Joy helped us to check what needed to be done when we changed the theme of the shop, and made sure everything worked perfectly.

Great customer service that gets the job done.

Lisap Benelux BV Official Shop
Países Baixos
About 3 years usando a aplicação