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Overall everything was going well, and the customer service team was quick answering and helping with our request. But I won't forget the way they addressed me. Once they fixed the problem, the team asked to leave a review, and 8 minutes after when I was leaving this review, I received a mean email from them saying the following: " I don't understand your 'way of communicating'!!!
This is the 5th time you send an email asking for something, I reply and do what you requested. But you never reply back, just ignore. I got what I wanted, IGNORED ... " I'd appreciate a bit more of respect, specially from a customer service team... That's what makes a difference when choosing someone to work with... just an honest advise... Wish you all the best
I only said that because this client sent us 3 emails before this conversation and after we replied and did what they requested we didn't get any reply back. This is not an excuse and will not happen again.
This app was super easy to install and customize it to reflect our branding colors. I even reached out inquiring about redirecting the user back to the product page after logging in and it was done within the hour! Great app, great support.
Had a little issue with the app working due to another apps old code. They fixed it great and it's working perfect. Very easy to install too.
Great app. This was the only app I could choose which products to lock down instead of my entire store. There was a small issue coming from an uninstalled app, but was quickly and smoothly fixed by their customer support.
Best customer service ever. I have been using many apps to increase productivity on my website and I had never seen such AWSOME customer service. Thanks a Lot!
Está aplicación es justo lo que estábamos buscando. La integración es muy sencilla y su equipo de soporte es excelente, yo no habló inglés y a pesar de ello la comunicación fue fácil y rápida. Me ayudaron a resolver pronto mis dudas.
An elegant solution for private or wholesale pricing. Easy & fast to implement. VERY fast and helpful support. Thank you!
I've been looking for an app that hides prices for specific collections, as well as for specific customers. Once installed, there were some specific issues I needed help with. I was helped within minutes, and was assisted until the website got to be exactly what I needed. Thank you so much!!
Excellent app and wonderful customer support.
I had issues that needed ironing out and the developer went above and beyond to help solve problems. Everything was running perfectly so quickly, I highly recommend this app.
The customer service is really amazing, the helped me fix the problem live using my chat...
Never seen something like that before