Loloyal: Uskollisuus & Edut
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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1. All of their customer support are sort of idiots and product morons and they do not help to solve anything instead they give you stupid suggestion that they think on a whim.
2. They company do not know how to come up with any useful e-com features, can only rely on customer suggestion — 'design by committee' , they also do not know how to pick and choose the best feature that tailor for most e-com business, thus they will delay your business growth and waste your money on dumb features that got voted by other morons that do not even know your business.
3. this is not even a high tech company, they are so incompetent. They could not even design a form to change text color thoughtfully on their reward widget and I have to request JUST A TEXT COLOR CHANGE , IT HAS TO BE DONE BY ENGINEERS, INSTEAD OF ON THE UI AND IT HAS BEEN THE ENTIRE DAY, NOTHING HAS CHANGED . In addition, their support is a fucking moron that wasted me like 1 hour to explain BASIC ENGLISH TO HER, because she keep asking me irrelevant questions when I simply state my request.
4. Last, THEY ARBITRARILY change their plan tier instead of INFORM THIER CUSTOMER — ME in time, they are just shady and NOT TRANSPARENT, because they suddenly raise their stupid price, they fucked up my original plan, and I wasted again a few hours ask questions about something THEY SHOULD HAVE EXPLAINED TO ME IN ADVANCE!! Btw, this stupid company is running by a bunch of Chinese mandarin speaker, thus they are struggling in a professional settings, and struggle at UX/UI and product.
I really suggest you should use AMERICAN tech products for it's professional design and support, because you want to focus on your business Instead of their incompetence.
Hello there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrations you’ve experienced with our customer support, product features, and communication. Your concerns are very important to us, and we deeply regret that we have not met your expectations.
We strive to provide knowledgeable and helpful support to all our customers, and it's clear that we fell short in your case. We apologize for the inconvenience this has caused. We will review this interaction as a learning opportunity and use it to improve our training and processes, ensuring our team can address your needs more effectively in the future.
We value customer feedback and regularly incorporate suggestions to improve our platform. However, we understand that not every feature will align with every business’s unique needs. We are committed to better understanding the diverse requirements of our customers and prioritizing features that deliver the most value to the majority. Your feedback will help us refine our approach to feature development.
We also regret the delay and inconvenience caused by the text color change request. Our goal is to make our platform as user-friendly as possible, and it seems we missed the mark in this instance. We will investigate this issue further to streamline similar requests and enhance the overall user experience.
We are committed to fostering an inclusive environment and ensuring that all team members are equipped to deliver exceptional service and support.
We understand your frustration, and we are committed to addressing the issues you’ve raised. One of our team members will reach out to you to discuss your concerns further.
Thank you again for your valuable feedback. We are dedicated to improving and providing a better experience for all our customers.
Best regards,
Loloyal Support Team
I give Kim and Sophie a 5-star because they are super helpful, efficient in communications with clear instructions. I'm first to try this app, hope this app would be great too!
Thank you so much for your 5-star review! We're delighted to hear that Kim and Sophie were super helpful and efficient in their communications, providing you with clear instructions. We're excited that you're trying our app and hope it meets all your expectations. Your satisfaction is our top priority, and we're here to ensure you have a great experience.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
always helpful support.
Thank you for your kind words! We're always here to help. 😊🙌
Best regards,
Sophie|Loloyal Support Team of Channelwill
Nice customer service. Easy to use!
Thank you for your wonderful review! We're delighted to hear that you found our customer service nice and our app easy to use. Your satisfaction is our top priority, and we're pleased to know we met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our priority.
Best regards,
Kim|Loloyal Support Team of Channelwill
Super Kundenservice: sehr zügig, immer hilfreich und auf Zack!
Vielen Dank für Ihr tolles Feedback 😊 Unser Kundenservice freut sich, dass wir Ihnen schnell und hilfreich helfen konnten. Wir sind immer gerne für Sie da!
Mit freundlichen Grüßen,
Kim|Loloyal Support Team von Channelwill
Customer Support is amazing and the parameters in the app are very easy to customize
Thank you so much for your kind words! We're thrilled to hear that our real-time support has been helpful and made your late-night work more efficient. Our team is always here to assist, and it's great to know we could help bring your rewards program to life. Don't hesitate to reach out anytime—you can count on us 24/7!
Best Regards,
Sophie|Loloyal Support Team of Channelwill
HELP CENTER is speedy respond and helpful, the app is great also
Thank you so much for your kind words! We're thrilled to hear that you find our Help Center responsive and helpful, and that you're enjoying the app. We're always here to support you and ensure you have a great experience. If you ever need anything else, don't hesitate to reach out! 😊
Best Regards,
Kim|Loloyal Support Team of Channelwill
Customer service was super helpful, speedy, and easy to work with.
Thank you so much for your wonderful review! We're delighted to hear that you found our customer service to be super helpful, speedy, and easy to work with. Your satisfaction is our top priority, and it's great to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
Hi Just installed the app.
Still going through it
I had some questions and Nova on customer service was great
she reply very fast and help a lot
Thank you
Thank you for your review! We're thrilled to hear that Nova provided you with fast and helpful support as you explore the app. If you have any more questions as you continue, don’t hesitate to reach out—our team is always here to assist! Enjoy using the app!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Entre le Tuto de Shopify OS - Louis ST et l'aide de Kim suite à une demande d'assistance, c'est top et ultra complet !
Merci beaucoup pour votre commentaire 😊 Nous sommes ravis d'apprendre que l'assistance de Kim a répondu à toutes vos attentes. N'hésitez pas à revenir vers nous pour toute assistance supplémentaire - nous sommes là pour vous soutenir !
Cordialement,
Kim|L'équipe d'assistance de Channelwill