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Great service, customer care quick to response in a friendly manner. The app is fairly easy to use and have great functions to attract and keep your customers.
We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
-Catherine
The setup of the app is relatively easy, and thanks to a responsive support team, we've been able to work through any challenges pretty easily for the most part. The app works as a widget on the site, and I was hoping for a landing page. However, they have simple steps to bring up the widget on any page. My only complaint is that it records all sales as a conversion which isn't right. We've only just set up the app, but I can foresee this will be an issue once we reach the plan's limit.
Hello Shauna,
Thank you for taking the time to share your experience with our app. We're glad to hear that the setup was relatively easy for you and that our responsive support team has been helpful in addressing challenges.
We appreciate your feedback about the recording of all sales as conversions. We understand the importance of accurate data for your business. If the generated sales data is causing concerns or if you anticipate issues with reaching the plan's limit, please don't hesitate to contact our support team. We're more than willing to assist you by deleting any bothersome data and ensuring the synchronization of new, accurate sales information.🙌🏼
Your feedback is valuable, and we're committed to making your experience with our app as seamless and effective as possible. Feel free to reach out to us with any further questions or concerns. We appreciate your understanding and look forward to assisting you further.💗
Best Regards,
Nona|Loloyal Reward Support Team
great app very straightforward
We would like to express our sincere gratitude for your positive review of our app's straightforward functions and interface. As part of Loloyal Team, we are committed to providing our users with a seamless and memorable user experience. 😊Our goal is to not only offer an easy-to-navigate app but also one that can help boost your sales and advertise your store.
💖
We understand that starting a new business can be challenging, which is why we are pleased to offer you a 30% discount on any of our plans for the first six months.🫰🏼 You may choose between our Starter or Growth Plan, and you will also enjoy a 7-day demo period before you start paying for our services. We hope that this offer demonstrates our sincerity in supporting your business's growth.
To take advantage of this offer, kindly respond to this email with your Shop URL and the plan you wish to take.💖
In return, we kindly ask for your continued support and feedback. 💖Your input is invaluable in helping us improve our app's functionality and interface and provide you with an even better experience. Please let us know how we can make you fully satisfied with our app.
Thank you once again for choosing Loloyal, and we look forward to continuing to assist you with your loyalty program needs!
-nona💪🏼🤩🤩
pretty decent so far. No major complaints - it's a little weird that a lot of the program is "Locked" and you need to contact support to get it unlocked, despite it not being a paid model yet, but it is what it is I guess.
Thanks so much for leaving a review! We appreciate it. As we are a new app, we hope to hear more user's voices through the unlock function to help us improve our app better.
Pretty good so far
Thank you so much for taking the time to share your thoughts! We're thrilled to hear that your experience has been pretty good so far. 😊 If there's anything specific you've enjoyed or if you have any suggestions for improvement, we'd love to hear more details.
Your feedback is invaluable as we continuously strive to enhance our services. We appreciate your support, and if there's anything we can do to make your experience even better, please don't hesitate to reach out.
Thanks again for choosing us!
Best regards,
Nona|Loloyal Reward Team
Loyalty rewards programs are marketing strategies designed to encourage repeat business from customers by offering them incentives for their loyalty. These programs are common in various industries, including retail, hospitality, travel, and online services.
I don't have the ability to recommend specific apps or products because I don't have real-time information or knowledge about specific developments after my last training cut-off in January 2022. Additionally, I don't have personal opinions or the ability to browse the internet to provide up-to-date recommendations.
If you're looking for app recommendations, consider your specific needs and preferences. You can read reviews, check app ratings, and ask for recommendations from friends or online communities. Be cautious about the sources you consult and ensure they are reputable. Always consider your privacy and security when downloading and using apps.
Hello!
Thank you for taking the time to share your thoughts on loyalty rewards programs. We appreciate your insights into the broader landscape of these programs across various industries. 💡
At Loloyal, we strive to provide a seamless and rewarding experience for our customers. We understand that loyalty rewards programs play a crucial role in fostering lasting connections with our valued users.
We're constantly working to enhance our program to meet the evolving needs and expectations of our customers. Your feedback is instrumental in this process, and we're grateful for your perspective. If there are specific aspects you feel could be improved or features you'd like to see, we'd love to hear more about them.
We value your loyalty and would be thrilled to ensure your experience with our program exceeds expectations. If there's anything we can do to address your concerns or enhance your satisfaction, please don't hesitate to reach out. We're committed to delivering an excellent experience for our customers, and your input helps us achieve that goal. 🌟
Thank you again for choosing Loloyal Loyalty Rewards. We look forward to serving you and providing an even more rewarding experience in the future. ❤️
Best regards,
Mariadel | Loloyal Support 💫
Trying now
Hello there,
Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience.
Best regards,
Sophie
Have just installed the app and Mariadel have been a great help! Am trying to navigate and it seems simple to use, but looking forward to more features soon!
Hi Doreen,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share.
You can follow our community to get our app roadmap 👉 https://loloyal.canny.io. Should you need any other support, please do not hesitate to contact us on Live Chat.💖
Best Regards,
Mariadel | Loloyal Team
good software
Hello there,
Thank you for taking the time to leave a review of our software. We appreciate your feedback and are pleased to hear that you found our software to be good.
If you have any further comments or suggestions on how we can improve our software, please do not hesitate to let us know. We are always striving to improve our products and services to better meet the needs of our customers.
Thank you again for choosing our software and we hope to continue providing you with quality products in the future. 😊
Best regards,
Sophie
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here.
The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input.
The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs.
I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star.
Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There,
We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺
We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇
Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you!
-nona😇