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1. All of their customer support are sort of idiots and product morons and they do not help to solve anything instead they give you stupid suggestion that they think on a whim.
2. They company do not know how to come up with any useful e-com features, can only rely on customer suggestion — 'design by committee' , they also do not know how to pick and choose the best feature that tailor for most e-com business, thus they will delay your business growth and waste your money on dumb features that got voted by other morons that do not even know your business.
3. this is not even a high tech company, they are so incompetent. They could not even design a form to change text color thoughtfully on their reward widget and I have to request JUST A TEXT COLOR CHANGE , IT HAS TO BE DONE BY ENGINEERS, INSTEAD OF ON THE UI AND IT HAS BEEN THE ENTIRE DAY, NOTHING HAS CHANGED . In addition, their support is a fucking moron that wasted me like 1 hour to explain BASIC ENGLISH TO HER, because she keep asking me irrelevant questions when I simply state my request.
4. Last, THEY ARBITRARILY change their plan tier instead of INFORM THIER CUSTOMER — ME in time, they are just shady and NOT TRANSPARENT, because they suddenly raise their stupid price, they fucked up my original plan, and I wasted again a few hours ask questions about something THEY SHOULD HAVE EXPLAINED TO ME IN ADVANCE!! Btw, this stupid company is running by a bunch of Chinese mandarin speaker, thus they are struggling in a professional settings, and struggle at UX/UI and product.
I really suggest you should use AMERICAN tech products for it's professional design and support, because you want to focus on your business Instead of their incompetence.
Hello there,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustrations you’ve experienced with our customer support, product features, and communication. Your concerns are very important to us, and we deeply regret that we have not met your expectations.
We strive to provide knowledgeable and helpful support to all our customers, and it's clear that we fell short in your case. We apologize for the inconvenience this has caused. We will review this interaction as a learning opportunity and use it to improve our training and processes, ensuring our team can address your needs more effectively in the future.
We value customer feedback and regularly incorporate suggestions to improve our platform. However, we understand that not every feature will align with every business’s unique needs. We are committed to better understanding the diverse requirements of our customers and prioritizing features that deliver the most value to the majority. Your feedback will help us refine our approach to feature development.
We also regret the delay and inconvenience caused by the text color change request. Our goal is to make our platform as user-friendly as possible, and it seems we missed the mark in this instance. We will investigate this issue further to streamline similar requests and enhance the overall user experience.
We are committed to fostering an inclusive environment and ensuring that all team members are equipped to deliver exceptional service and support.
We understand your frustration, and we are committed to addressing the issues you’ve raised. One of our team members will reach out to you to discuss your concerns further.
Thank you again for your valuable feedback. We are dedicated to improving and providing a better experience for all our customers.
Best regards,
Loloyal Support Team
Schnelle und professionelle Unterstützung. Die Kostenlose Version ist soweit viel besser als bei anderen Apps. Bis jetzt bin ich begeistert :-)
Vielen Dank für Ihre tolle Bewertung 😊.
Es freut uns sehr zu hören, dass Sie mit unserem schnellen und professionellen Support sowie mit der kostenlosen Version zufrieden sind. Wir bemühen uns, Ihnen die bestmögliche Erfahrung zu bieten und Ihr Lob motiviert uns, weiterhin unser Bestes zu geben.
Sollten Sie auch in Zukunft Fragen oder Wünsche haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind immer für Sie da!
Mit freundlichen Grüßen,
Kim|Loloyal Support Team von Channelwill
Übersetzt mit DeepL.com (kostenlose Version)
Wonderful customer service. Very knowledgeable and very helpful
Thank you for your amazing feedback! We're thrilled that you're enjoying the app's flexibility and that our support team was able to assist you so quickly. We're here to help whenever you need it!
Thank you for choosing Loloyal!
Best Regards,
Sophie| Loloyal Support Team of Channelwill
Great service!
Thank you so much for your kind words! We're thrilled to hear you're pleased with our service and look forward to continuing to provide a great experience. 😊 Thank you for choosing Loloyal!
If ever you have any other concerns or queries, please feel free to message us again anytime.
Best Regards,
Kim|Loloyal Support Team of Channelwill
Application intuitive et facile a configurer, Support hyper réactif, excellente application complète de loyalty.
Nous sommes ravis d'apprendre que vous avez trouvé l'application intuitive et facile à configurer. Notre équipe est toujours là pour fournir une assistance rapide et utile ! 🙌 Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Merci d'être un utilisateur fidèle de notre application ! 💖✨
Meilleures salutations,
Sophie|Loloyal Équipe d'assistance de Channelwill
Traduit avec DeepL.com (version gratuite)
Very good support experience, I highly recommend it.
Thank you for your wonderful feedback! 🌟 We're thrilled to hear you had a great support experience. Your recommendation means a lot to us, and we’re always here to assist whenever you need. 😊
Best Regards,
Kim|Loloyal Support Team of Channelwill
I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!
Thank you so much for your kind words and for sharing your excellent experience with Mariadel! We’re thrilled to hear that she was able to guide you through the setup process and ensure you had a smooth experience with the app.
Mariadel takes great pride in helping our customers, and it’s wonderful to know that her patience, clear explanations, and professionalism made everything easier for you.
If you ever need further assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !
Merci beaucoup pour votre soutien et vos commentaires!
Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part.
Merci encore d'avoir choisi Loloyal!
Best regards,
Cassie|Loloyal Support Team of Channelwill
Super Tool und netter, schneller Service! Vielen Dank!
Vielen Dank für das tolle Feedback! Wir freuen uns, dass Ihnen unser Tool gefällt und dass Sie mit unserem schnellen und freundlichen Service zufrieden sind. Wenn Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung!
Vielen Dank, dass Sie sich für Loloyal entschieden haben!
Mit freundlichen Grüßen,
Kim|Loloyal Support Team von Channelwill
I love this app. The features are amazing and it's so simple and user-friendly to use (for someone who's not great with tech like me!). The customer service is also incredible - super fast and helpful every time. Thank you for providing such a great app for a rewards programme!
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and find it user-friendly. It's wonderful to know that our features and customer service have made a positive impact. Your feedback means the world to us! 🌟 If you ever need any assistance, we're always here to help. Thank you for choosing our app for your rewards program! 🙌✨
Best regards,
Sophie|Loloyal Customer Support of Channelwill