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Although we've been using this app only for a little while as we're still at the very beginning of starting up a new business, so far even the free features of this app are enough for us to do almost everything we want for our customers online and they work well within Shopify. The customer service (via online chat) was also super helpful and replied very promptly to my super long question haha. Would 100% recommend this app :)
Thank you for taking the time to share your experience with our app! We're delighted to hear that even in the early stages of your business, our free features have been helpful and allowed you to accomplish what you need for your customers.
It's wonderful to know that our app is working well within Shopify and that our customer service team was able to assist you promptly, despite your "super long question"—we're always happy to help!
We're here to support you as your business grows, so please don't hesitate to reach out if you have any more questions or need further assistance. We look forward to continuing to serve you!
Best regards,
Kim|Loloyal Support Team of Channelwill
Wonderful customer service. Very knowledgeable and very helpful
Thank you for your amazing feedback! We're thrilled that you're enjoying the app's flexibility and that our support team was able to assist you so quickly. We're here to help whenever you need it!
Thank you for choosing Loloyal!
Best Regards,
Sophie| Loloyal Support Team of Channelwill
The application has excellent functionality and flexible customizability.
I am also very satisfied with the quality of support.
Thank you for your feedback! We're delighted to hear that you're enjoying the app's functionality and customizability. It's also great to know that our support team has met your expectations. We're here for anything else you need!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
I am still researching the app but so far it is a nice app, with nice features that help me grow my business. Nice customer service that is very helpful and willing to think along.
Thank you so much for your kind review! 🌟 We're thrilled to hear that you're finding our app useful and that it's helping you grow your business. 😊 Our customer service team is always here to assist and support you. If you have any questions or need further help, please feel free to reach out. We're excited to continue working with you! 🚀👍
Best regards,
Sophie|Loloyal Customer Support of Channelwill
The support team is outstanding and resolved my inquiries super fast. I’m pleased by the functionality and flexibility of this app to create whatever program I want.
Thank you for your amazing feedback! We're thrilled that you're enjoying the app's flexibility and that our support team was able to assist you so quickly. We're here to help whenever you need it!
Thank you for choosing Loloyal!
Best Regards,
Kim| Loloyal Support Team of Channelwill
We decided to utilize Loloyal due to their integration with Shopify POS as we have both an online and in person presence. It wasn't until we set everything up that we realized HUGE misses by the app.
1. On the app points for both in-store and online purchases are shown as pooled BUT those points can't actually be combined. In store purchase points accumulate together to make monetary rewards and online purchase points accumulate together to make monetary rewards. The awards then can only be redeemed from where they originated. Ie points/rewards accumulated by online purchases can't be redeemed in store and vis versa. WHY???? It's the same customer purchasing from our brand why in the world would you not allow them to accumulate and redeem the points/rewards on both channels. And if not why would even show them as pooled at any point in the app.
2. There is a Loloyal app to download on Shopify POS yet when a new customer is checking out in-person they can NOT set up an account on the app for POS. So they have to go online to sign up but then can't even use the points they just earned online.
Our in-person locations are in many tourist towns so we love converting our in-person customers into online customers. We had hope Loloyal would be another way of converting to online but oddly enough NOPE.
With all this said I will say that the customer service has been extremely prompt which is much appreciated.
Hello there,
Thank you for your detailed feedback on the Loloyal integration. We sincerely appreciate your insight and understand your concerns regarding the points and rewards system. 🤗
We want to clarify a few key points:
Points Accumulation: Please know that any points your customers earn, whether through online or in-store purchases, are all accumulated into the same account. This means your customers will see a combined total of points, regardless of where they earned them.
Coupon Redemption: While points are pooled together, the key detail is that the coupons themselves are platform-specific. This means:
-A coupon earned from online purchases can only be used online.
-A coupon earned from in-store purchases can only be used in-store.
However, your customers can redeem their accumulated points to generate coupons on either platform—they just need to use those coupons in the place they were created.
We understand that this might not be the ideal scenario you were hoping for, and we’re here to support you as much as possible. Please don’t hesitate to reach out if there’s anything else you need. 🌹
Sincerely,
Sophie | Loloyal Support 🌹
Very kind and helpful customer service, helped me get things started easily and answered all of my questions and concerns. Highly recommened!
Thank you for your kind words! 😊 We’re so glad our support team could help you get started smoothly and answer all your questions. It's wonderful to know you had a positive experience, and we’re always here to assist whenever you need. Thanks for the recommendation! 🌟
Best Regards,
Kim|Loloyal Support Team of Channelwill
Very good customer support ! Thanks to Sherm who nicely helped me with the settings !
Hello Che! Empanada,
Thank you so much for your support! We're so glad to know that you are satisfied with Loloyal. Providing excellent customer service is our top priority, and we’re thrilled to hear that you had a great experience with Sherm. If you have any questions or need any assistance, please don't hesitate to reach out! We're here to help!
Best regards,
Cassie | Loloyal Support Team
Great service!
Thank you so much for your kind words! We're thrilled to hear you're pleased with our service and look forward to continuing to provide a great experience. 😊 Thank you for choosing Loloyal!
If ever you have any other concerns or queries, please feel free to message us again anytime.
Best Regards,
Kim|Loloyal Support Team of Channelwill
Super Tool und netter, schneller Service! Vielen Dank!
Vielen Dank für das tolle Feedback! Wir freuen uns, dass Ihnen unser Tool gefällt und dass Sie mit unserem schnellen und freundlichen Service zufrieden sind. Wenn Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung!
Vielen Dank, dass Sie sich für Loloyal entschieden haben!
Mit freundlichen Grüßen,
Kim|Loloyal Support Team von Channelwill