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Super service!
I had some problems after installation the app. The service replayd within 24h. It was an uncommen buck which was solved very fast. All further questions I had were asked super fast from catherin. Thank you!
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Catherine
Very easy to use, super straight forward. BIG kudos for manual translation which is super important for our small country with very high pride for language and a business that wants to be professional
Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!
- Nona
I have just had the most appalling chat with Sophie that I can't believe even happened. She just continued to argue with me even after I asked to speak to someone else several times. The issue started when my customer didn't receive their points for their birthday.
My customers birthday was on 11 June. She input her details on 21 April (50 days before her birthday) This app says you must enter your birthdate at least 30 days prior to your birthday in order to receive the points. I have a whole transcript of an argument with Sophie trying to explain that 50 days is AT LEAST 30 days before her birthday. Sophie insists that in order to receive birthday points the customer had to input their birthday WITHIN 30 days of their birthday.
We went around in circles I don't know how many times. She even sent me a screenshot of the Oxford dictionary trying to prove her point but which actually proved mine. The upshot of all this is they have lost a customer. I'm still in shock about the terrible service.
They need to update the instructions from "Customers must enter their birthday at least 30 days in advance to receive birthday points." to say WITHIN 30 days NOT AT LEAST 30 days.
Dear Valued Customer,
We apologize for the unpleasant experience you had with me on our customer service team. I understand your frustration regarding the issue with your customer's birthday points and we take full responsibility for the miscommunication that occurred.
Upon reviewing the situation, we have updated our instructions to clarify that customers must input their birthday within 30 days of their birthday in order to receive the points. We appreciate your feedback and will use it to improve our services in the future.
We hope to have the opportunity to regain your trust and business in the future.
Sincerely,
Sophie | Loloyal Support
nice one i like this app for my store its very good, Great service. very helpful in each and every need. I recommend this app
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
great and efficient customer service. eager to assist and corrected my issue with ease. very responsive as well
Thank you for the wonderful review and for taking the time to share your feedback. Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
Great customer service - still trying the app out...but what I see so far is truly great!! Can't wait to see what this app can do for my site!
Mariadel offered fantastic help in setting up the rewards. The app is helpful, but the monthly upgrade price could be lower. I highly recommend downloading this app; you won't regret using the free plan.
très bonne application, et support très réactif merci à Mariadel :)
Je recommande d'utiliser Loloyal
Merci
Merci pour la merveilleuse critique et d'avoir pris le temps de partager vos commentaires. Notre priorité est le client service et nous sommes ravis d'avoir rencontré cette marque! Des clients comme vous font de notre travail un plaisir. Merci beaucoup, si vous avez besoin d'aide, n'hésitez pas à nous contacter.
-Mariadel
The customer service was outstanding and all of my questions were answered quickly and thoroughly. The representative I dealt with was extremely helpful and went above and beyond to ensure that my experience was positive.
Not only was the service great, but their product exceeded my expectations.
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Customers like you make our job a pleasure. Thank you so much, if you may need help, feel free to contact us.
-Mariadel
服務非常好，客服動作很有效率，也明白我要什麼，知道我的問題和困難，態度也超熱情。
軟體都是免費的，要更高的功能再升級就可以，對於新創小公司非常夠用。
Catherine 的協助讓我很輕鬆可以完成我的目標，非常感激喔~